ISO 9000 and TQM: Are they complementary or contradictory to each other?

TQM Magazine

Volumn 15, Issue 4, 2003, Pages 244-256

  Magd, Hesham ^a   Curry, Adrienne ^a  

^a UNIVERSITY OF STIRLING   (United Kingdom)

Author keywords

ISO 9000; Organisational effectiveness; Quality culture; Total quality management

Indexed keywords

CUSTOMER SATISFACTION; SOCIETIES AND INSTITUTIONS; STANDARDS;

ORGANIZATIONAL SUCCESS;

TOTAL QUALITY MANAGEMENT;

EID: 0038375469     PISSN: 0954478X     EISSN: None     Source Type: Journal    
DOI: 10.1108/09544780310486155     Document Type: Article

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