Linking rewards to commitment: An empirical investigation of four UK call centres

International Journal of Human Resource Management

Volumn 18, Issue 12, 2007, Pages 2095-2128

  Malhotra, Neeru ^a   Budhwar, Pawan ^a   Prowse, Peter ^a  

^a NONE

Author keywords

Call centres; Commitment; Exchange theory and HRM practices; Job design; Rewards

Indexed keywords

EID: 37049002053     PISSN: 09585192     EISSN: 14664399     Source Type: Journal    
DOI: 10.1080/09585190701695267     Document Type: Article

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