메뉴 건너뛰기




Volumn 21, Issue 2, 2000, Pages 87-103

The role of organizational communications on employee perceptions of a firm

Author keywords

[No Author keywords available]

Indexed keywords


EID: 84993002936     PISSN: 07484623     EISSN: None     Source Type: Journal    
DOI: 10.1300/J090v21n02_07     Document Type: Article
Times cited : (21)

References (31)
  • 1
    • 0040207066 scopus 로고
    • Services Marketing Starts From Within: A Service Company Can be Only as Good as its People. If They Aren’t Sold, Customers Won’t be Either
    • Berry, Leonard & A. Parasuraman (1992). “Services Marketing Starts From Within: A Service Company Can be Only as Good as its People. If They Aren’t Sold, Customers Won’t be Either," Marketing Management, v1, n1, pg. 25.
    • (1992) Marketing Management , vol.1 , Issue.1 , pp. 25
    • Berry, L.1    Parasuraman, A.2
  • 2
    • 85023940851 scopus 로고
    • Quality Interpersonal Communication-Perception and Reality
    • July
    • Coyle, Michael B. (1993). “Quality Interpersonal Communication-Perception and Reality," Manage (July).
    • (1993) Manage
    • Coyle, M.B.1
  • 3
    • 85023906473 scopus 로고
    • Customer-Driven Isn’t Enough; You Have to be Publicly Driven
    • April 12
    • Curry, William N. (1993). “Customer-Driven Isn’t Enough; You Have to be Publicly Driven," Marketing News TM (April 12).
    • (1993) Marketing News TM
    • Curry, W.N.1
  • 5
    • 84874252560 scopus 로고
    • Competing in the 90‘s: What Business Wants and Needs from Public Relations Professionals
    • Grates, Gary F. (1993). “Competing in the 90‘s: What Business Wants and Needs from Public Relations Professionals," Public Relations Quarterly, v38, no2, pg. 20.
    • (1993) Public Relations Quarterly , vol.38 , Issue.2 , pp. 20
    • Grates, G.F.1
  • 6
    • 0000608097 scopus 로고
    • Communication Behaviors and Attitudes of Environmental Publics: Two Studies
    • Grunig, James (1983). “Communication Behaviors and Attitudes of Environmental Publics: Two Studies." Journalism Monographs No. 81.
    • (1983) Journalism Monographs No. 81
    • Grunig, J.1
  • 9
    • 0011432393 scopus 로고
    • Conceptual Differences in Public Relations and Marketing: The Case of Health-care Organizations; Public Relations and Marketing
    • Grunig, James, & T. Hunt, Larissa Grunig (1991). “Conceptual Differences in Public Relations and Marketing: The Case of Health-care Organizations; Public Relations and Marketing," Public Relations Review, v17, no3, pg 257.
    • (1991) Public Relations Review , vol.17 , Issue.3 , pp. 257
    • Grunig, J.1    Hunt, T.2    Grunig, L.3
  • 10
    • 85066233584 scopus 로고
    • Horizontal Structure in Public Relations: An exploratory Study of Departmental Differentiation
    • V1. Hillside, NJ: Lawrence Erlbaum, 1989
    • Grunig, Larissa (1989). “Horizontal Structure in Public Relations: An exploratory Study of Departmental Differentiation," Public Relations Research Annual, V1. Hillside, NJ: Lawrence Erlbaum, 1989, pg. 175-196.
    • (1989) Public Relations Research Annual , pp. 175-196
    • Grunig, L.1
  • 11
    • 33748168757 scopus 로고
    • How MPR Adds Value to Integrated Marketing Communications; Marketing Public Relations
    • Harris, Thomas L. (1993). “How MPR Adds Value to Integrated Marketing Communications; Marketing Public Relations," Public Relations Quarterly, v38, no2, pg 13.
    • (1993) Public Relations Quarterly , vol.38 , Issue.2 , pp. 13
    • Harris, T.L.1
  • 12
    • 84993048147 scopus 로고
    • Giving Employees Bad News: How to Minimize the Damage
    • December, pg 18
    • Hauss, Deborah (1993). “Giving Employees Bad News: How to Minimize the Damage," Public Relations Journal, December, pg 18.
    • (1993) Public Relations Journal
    • Hauss, D.1
  • 15
    • 85023936567 scopus 로고
    • The One-to-One Database, Relationship, Integrated Marketing Communications Future
    • March
    • Lee, Dick (1994). “The One-to-One Database, Relationship, Integrated Marketing Communications Future," Potentials in Marketing (March), vol27, no 3, pg 17.
    • (1994) Potentials in Marketing , vol.27 , Issue.3 , pp. 17
    • Lee, D.1
  • 16
    • 0011434698 scopus 로고
    • Public Relations: A Theoretical and Practical Response
    • Long, Larry W. & Vincent Hazelton, Jr. (1987). “Public Relations: A Theoretical and Practical Response," Public Relations Review, v13, pg 3-13.
    • (1987) Public Relations Review , vol.13 , pp. 3-13
    • Long, L.W.1    Hazelton, V.2
  • 17
    • 0019533583 scopus 로고
    • The Interpersonal Side of Internal Communication
    • February
    • McCallister, Linda (1981). “The Interpersonal Side of Internal Communication," Public Relations Journal, v31, (February), v37, pg 20-23.
    • (1981) Public Relations Journal , vol.31-37 , pp. 20-23
    • McCallister, L.1
  • 19
    • 0002099193 scopus 로고
    • Public Relations Theory, Carl H. Botan and Vincent Hazelton, Jr. eds. Hillsdale, NJ: Lawrence Erlbaum Associates
    • Miller, Gerald R. (1989). Persuasion and Public Relations: Two “Ps” in a Pod. Public Relations Theory, Carl H. Botan and Vincent Hazelton, Jr. eds. Hillsdale, NJ: Lawrence Erlbaum Associates.
    • (1989) Persuasion and Public Relations: Two “Ps” in a Pod
    • Miller, G.R.1
  • 21
    • 84970338267 scopus 로고
    • The Relative Influence of Interview Communication Satisfaction on Applicants’ Recruitment Interview Decisions
    • Ralston, Steven M. & Robert Brady (1994). “The Relative Influence of Interview Communication Satisfaction on Applicants’ Recruitment Interview Decisions," Journal of Business Communication, v31, no 1, pg. 61-77.
    • (1994) Journal of Business Communication , vol.31 , Issue.1 , pp. 61-77
    • Ralston, S.M.1    Brady, R.2
  • 22
    • 84972996300 scopus 로고
    • Applicant Communication Satisfaction, Intent to Accept Second Interview Offers, and Recruiter Communication Style
    • Ralston, Steven M. & Robert Brady (1993). “Applicant Communication Satisfaction, Intent to Accept Second Interview Offers, and Recruiter Communication Style," Journal of Applied Communication Research, vol21, pg 53-65.
    • (1993) Journal of Applied Communication Research , vol.21 , pp. 53-65
    • Ralston, S.M.1    Brady, R.2
  • 23
    • 1842659792 scopus 로고
    • Service From Within
    • October
    • Ratcliff-Smith, John & Roger Brooks (1993). “Service From Within," TQM Magazine, v5, no5, (October) pg 41-43.
    • (1993) TQM Magazine , vol.5 , Issue.5 , pp. 41-43
    • Ratcliff-Smith, J.1    Brooks, R.2
  • 24
    • 85023921754 scopus 로고
    • Managing Employee Emotion; Individual Reaction to Performance Feedback Messages Relating to Pay or Bonus
    • Ringer, Richard C., David B. Balkin, & Wayne R. Boss (1993). “Managing Employee Emotion; Individual Reaction to Performance Feedback Messages Relating to Pay or Bonus," HRMagazine, v38, no 5, pg 140.
    • (1993) HRMagazine , vol.38 , Issue.5 , pp. 140
    • Ringer, R.C.1    Balkin, D.B.2    Boss, W.R.3
  • 25
    • 0000556011 scopus 로고
    • Recruitment, Job Choice, and Post-Hire Consequences: A call for New Research Directions
    • M.D. Dunnette & L.M. Hough (eds), 2nd ed, Palo Alto, CA: Consulting Psychologists Press
    • Rynes, S.L (1990). “Recruitment, Job Choice, and Post-Hire Consequences: A call for New Research Directions." In M.D. Dunnette & L.M. Hough (eds) Hand Book of Industrial and Organizational Psychology (2nd ed., vol 2, pp. 399-444). Palo Alto, CA: Consulting Psychologists Press.
    • (1990) Hand Book of Industrial and Organizational Psychology , vol.2 , pp. 399-444
    • Rynes, S.L.1
  • 26
    • 21144460639 scopus 로고
    • A Passion for Service: Using Content Analysis to Explicate Service Climate Themes
    • Schneider, Benjamin, Jill K. Wheeler, & Jonathan F. Cox (1992). “A Passion for Service: Using Content Analysis to Explicate Service Climate Themes," Journal of Applied Psychology, v77, no5, pg 705-716.
    • (1992) Journal of Applied Psychology , vol.77 , Issue.5 , pp. 705-716
    • Schneider, B.1    Wheeler, J.K.2    Cox, J.F.3
  • 28
    • 43949162903 scopus 로고
    • The Service Organization: Human Resources Management is Crucial
    • Schneider, Benjamin, Jill K. Wheeler, & Jonathan F. Cox, & David Bowen, (1993). “The Service Organization: Human Resources Management is Crucial," Organizational Dynamics, v21, no4, pg 39-52.
    • (1993) Organizational Dynamics , vol.21 , Issue.4 , pp. 39-52
    • Schneider, B.1    Wheeler, J.K.2    Cox, J.F.3    Bowen, D.4
  • 29
    • 85023933501 scopus 로고
    • Internal Communication: Turning Talk into Action
    • September
    • Sonnenberg, Frank (1992). “Internal Communication: Turning Talk into Action," Supervisory Management, (September), v37, no 9, pg 8.
    • (1992) Supervisory Management , vol.37 , Issue.9 , pp. 8
    • Sonnenberg, F.1
  • 30
    • 85023942597 scopus 로고
    • Corporate Communications: Do Your Employees Believe You?
    • July
    • Spaeth, Merrie (1993). “Corporate Communications: Do Your Employees Believe You?", Manage (July), v45, no 1, pg 6.
    • (1993) Manage , vol.45 , Issue.1 , pp. 6
    • Spaeth, M.1
  • 31
    • 0000591845 scopus 로고
    • Genres of Organizational Communication: A Structurational Approach to Studying Communication and Media
    • Yates, Joanne, & Wanda J. Orlikowski (1992). “Genres of Organizational Communication: A Structurational Approach to Studying Communication and Media," Academy of Management Review, v17, no2, pg 299.
    • (1992) Academy of Management Review , vol.17 , Issue.2 , pp. 299
    • Yates, J.1    Orlikowski, W.J.2


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.