Role stress in call centers: Its effects on employee performance and satisfaction

Journal of Interactive Marketing

Volumn 15, Issue 2, 2001, Pages 23-35

  de Ruyter, Ko ^a   Wetzels, Martin ^a   Feinberg, Richard ^b  

^a MAASTRICHT UNIVERSITY   (Netherlands)

^b PURDUE UNIVERSITY   (United States)

Author keywords

[No Author keywords available]

Indexed keywords

EID: 0042194741     PISSN: 10949968     EISSN: None     Source Type: Journal    
DOI: 10.1002/dir.1008     Document Type: Article

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