When do customer contact employees satisfy customers?

Journal of Service Research

Volumn 3, Issue 1, 2000, Pages 18-34

  Sergeant, Andrew ^a   Frenkel, Stephen ^a  

^a Australian Graduate School of Management   (Australia)

Author keywords

[No Author keywords available]

Indexed keywords

EID: 8644239882     PISSN: 10946705     EISSN: 15527379     Source Type: Journal    
DOI: 10.1177/109467050031002     Document Type: Article

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