The viability of alternative call centre production models

Call Centres and Human Resource Management: A Cross-National Perspective

Volumn , Issue , 2003, Pages 25-53

  Batt, Rosemary ^a   Moynihan, Lisa ^b  

^a Department of Molecular Biology and Genetics   (United States)

^b LONDON BUSINESS SCHOOL   (United Kingdom)

Author keywords

[No Author keywords available]

Indexed keywords

EID: 85016362932     PISSN: None     EISSN: None     Source Type: Book    
DOI: 10.1057/9780230288805     Document Type: Chapter

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