Tensions and variations in call centre management strategies

Call Centres and Human Resource Management: A Cross-National Perspective

Volumn , Issue , 2003, Pages 75-101

  Houlihan, Maeve ^a  

^a UNIVERSITY COLLEGE DUBLIN   (Ireland)

Author keywords

[No Author keywords available]

Indexed keywords

EID: 85016378423     PISSN: None     EISSN: None     Source Type: Book    
DOI: 10.1057/9780230288805     Document Type: Chapter

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