Relationship between sales force reputation and customer behavior: Role of experiential value added by sales force

Journal of Retailing and Consumer Services

Volumn 28, Issue , 2016, Pages 54-66

  Echchakoui, Saïd ^a  

^a UNIVERSITÉ DU QUÉBEC EN ABITIBI TÉMISCAMINGUE   (Canada)

Author keywords

Customer behavior; Experiential added value; Sales force; Salesperson reputation; Service context

Indexed keywords

CONSUMPTION BEHAVIOR; ECONOMIC ANALYSIS; MODEL TEST; NUMERICAL MODEL; QUESTIONNAIRE SURVEY; RETAILING; SERVICE PROVISION;

CANADA;

EID: 84958999005     PISSN: 09696989     EISSN: None     Source Type: Journal    
DOI: 10.1016/j.jretconser.2015.07.014     Document Type: Article

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