Modeling service encounters and customer experiential value in retailing: An empirical investigation of shopping mall customers in Taiwan

International Journal of Service Industry Management

Volumn 18, Issue 4, 2007, Pages 349-367

  Keng, Ching Jui ^a   Huang, Tseng Lung ^b   Zheng, Li Jie ^a   Hsu, Maxwell K ^c  

^a NATIONAL TAIPEI UNIVERSITY OF TECHNOLOGY   (Taiwan)

^b NATIONAL CHENGCHI UNIVERSITY   (Taiwan)

^c UNIVERSITY OF WISCONSIN WHITEWATER   (United States)

Author keywords

Consumer behaviour; Customer services quality; Retailing; Shopping; Shopping centers; Taiwan

Indexed keywords

EID: 34547650436     PISSN: 09564233     EISSN: None     Source Type: Journal    
DOI: 10.1108/09564230710778137     Document Type: Article

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