Website usability, consumer satisfaction and the intention to use a website: The moderating effect of perceived risk

Journal of Retailing and Consumer Services

Volumn 19, Issue 1, 2012, Pages 124-132

  Belanche, Daniel ^a   Casaló, Luis V ^a   Guinalíu, Miguel ^a  

^a UNIVERSITY OF ZARAGOZA   (Spain)

Author keywords

Intention to use; Online consumer behavior; Perceived risk; Satisfaction; Usability

Indexed keywords

CONSUMPTION BEHAVIOR; RISK ASSESSMENT; WORLD WIDE WEB;

EID: 84855830432     PISSN: 09696989     EISSN: None     Source Type: Journal    
DOI: 10.1016/j.jretconser.2011.11.001     Document Type: Article

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