Social interaction, convenience and customer satisfaction: The mediating effect of customer experience

Journal of Retailing and Consumer Services

Volumn 21, Issue 6, 2014, Pages 1028-1037

  Srivastava, Mala ^a   Kaul, Dimple ^a,b  

^a NMIMS UNIVERSITY   (India)

^b SVKM IIPS Mumbai   (India)

Author keywords

Convenience; Customer experience; Customer satisfaction; Mediating; Social interaction; Structural Equation Modeling

Indexed keywords

FACTOR ANALYSIS; NUMERICAL MODEL; QUESTIONNAIRE SURVEY; RETAILING; SERVICE SECTOR;

EID: 84908042497     PISSN: 09696989     EISSN: None     Source Type: Journal    
DOI: 10.1016/j.jretconser.2014.04.007     Document Type: Article

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