Development and initial validation of a hospitality employees’ job satisfaction index: Evidence from Australia

International Journal of Contemporary Hospitality Management

Volumn 27, Issue 8, 2015, Pages 1814-1838

  McPhail, Ruth ^a   Patiar, Anoop ^a   Herington, Carmel ^b   Creed, Peter ^a   Davidson, Michael ^a  

^a GRIFFITH UNIVERSITY   (Australia)

^b MACQUARIE UNIVERSITY   (Australia)

Author keywords

Australia; Customer satisfaction; Employee turnover; Job satisfaction; Scale development; Scale validation

Indexed keywords

EID: 84947968079     PISSN: 09596119     EISSN: None     Source Type: Journal    
DOI: 10.1108/IJCHM-03-2014-0132     Document Type: Article

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