메뉴 건너뛰기




Volumn 14, Issue 2, 2007, Pages 144-156

Burnout and perceived organisational support among front-line hospitality employees

Author keywords

[No Author keywords available]

Indexed keywords


EID: 77949306625     PISSN: 14476770     EISSN: 18395260     Source Type: Journal    
DOI: 10.1375/jhtm.14.2.144     Document Type: Article
Times cited : (48)

References (47)
  • 1
    • 0037261052 scopus 로고    scopus 로고
    • The role of perceived organizational support and supportive human resource practices in the turnover process
    • DOI 10.1016/S0149-2063(02)00222-2, PII S0149206302002222
    • Allen, D.G., Shore, L.M., & Griffeth, R.W. (2003). The role of perceived organisational support and supportive human resource practices in the turnover process. Journal of Management, 29(1), 99-118. (Pubitemid 36153447)
    • (2003) Journal of Management , vol.29 , Issue.1 , pp. 99-118
    • Allen, D.G.1    Shore, L.M.2    Griffeth, R.W.3
  • 2
    • 0000831767 scopus 로고
    • Motivational synergy: Toward new conceptualisations of intrinsic and extrinsic motivation in the workplace
    • Amabile, T.M. (1993). Motivational synergy: toward new conceptualisations of intrinsic and extrinsic motivation in the workplace. Human Resources Management Review, 3(3), 185-201.
    • (1993) Human Resources Management Review , vol.3 , Issue.3 , pp. 185-201
    • Amabile, T.M.1
  • 5
    • 0032041943 scopus 로고    scopus 로고
    • Perceived organizational support and police performance: The moderating influence of socioemotional needs
    • Armeli, S. Eisenberger, R., Fasolo, P., & Lynch, P. (1998). Perceived organizational support and police performance: The moderating influence of socio-emotional needs. Journal of Applied Psychology, 83(4), 288-297. (Pubitemid 128374320)
    • (1998) Journal of Applied Psychology , vol.83 , Issue.2 , pp. 288-297
    • Armeli, S.1    Eisenberger, R.2    Fasolo, P.3    Lynch, P.4
  • 6
    • 0031232282 scopus 로고    scopus 로고
    • Leader-member exchange development: A hospitality antecedent investigation
    • PII S0278431997000133
    • Borchgrevink, C.P., & Boster, F.J. (1997). Leader member exchange development: A hospitality antecedent investigation. International Journal of Hospitality Management, 16(3), 241-259. (Pubitemid 127162968)
    • (1997) International Journal of Hospitality Management , vol.16 , Issue.3 , pp. 241-259
    • Borchgrevink, C.P.1    Boster, F.J.2
  • 8
    • 22544464410 scopus 로고    scopus 로고
    • The correction for attenuation due to measurement error: Clarifying concepts and creating confidence sets
    • Charles, E.P. (2005). The correction for attenuation due to measurement error: Clarifying concepts and creating confidence sets. Psychological Methods, 10(2), 206-226.
    • (2005) Psychological Methods , vol.10 , Issue.2 , pp. 206-226
    • Charles, E.P.1
  • 9
    • 84986052263 scopus 로고    scopus 로고
    • Serving multiple masters: Role conflict experienced by service employees
    • Chung, B.G., & Schneider, B. (2002). Serving multiple masters: Role conflict experienced by service employees. Journal of Services Marketing, 16(1), 70-87.
    • (2002) Journal of Services Marketing , vol.16 , Issue.1 , pp. 70-87
    • Chung, B.G.1    Schneider, B.2
  • 10
    • 21344490503 scopus 로고
    • A review and an integration of research on job burnout
    • Cordes, C.L., & Dougherty, T.W. (1993). A review and an integration of research on job burnout. Academy of Management Review, 18(4), 621-656.
    • (1993) Academy of Management Review , vol.18 , Issue.4 , pp. 621-656
    • Cordes, C.L.1    Dougherty, T.W.2
  • 11
    • 77952713609 scopus 로고    scopus 로고
    • Are customer satisfaction and performance in hotels influenced by organisational climate?
    • Davidson, M., Manning, M., & Timo, N. (2001). Are customer satisfaction and performance in hotels influenced by organisational climate? Australian Journal of Hospitality Management, 8(1), 41-54.
    • (2001) Australian Journal of Hospitality Management , vol.8 , Issue.1 , pp. 41-54
    • Davidson, M.1    Manning, M.2    Timo, N.3
  • 12
    • 0031521255 scopus 로고    scopus 로고
    • An exploratory analysis of turnover culture in the hotel industry in Australia
    • Deery, M.A., & Shaw, R.N. (1998). An exploratory analysis of turnover culture in the hotel industry in Australia. International Journal of Hospitality Management, 16(4), 375-372.
    • (1998) International Journal of Hospitality Management , vol.16 , Issue.4 , pp. 375-1372
    • Deery, M.A.1    Shaw, R.N.2
  • 14
    • 0031255251 scopus 로고    scopus 로고
    • Perceived organizational support, discretionary treatment, and job satisfaction
    • Eisenberger, R., Cummings, J., Armeli, S., & Lynch, P.D. (1997). Perceived organisational support, discretionary treatment and job satisfaction. Journal of Applied Psychology, 82(3), 812-820. (Pubitemid 127370502)
    • (1997) Journal of Applied Psychology , vol.82 , Issue.5 , pp. 812-820
    • Eisenberger, R.1    Cummings, J.2    Armeli, S.3    Lynch, P.4
  • 16
    • 0345059798 scopus 로고    scopus 로고
    • Two approaches for correcting correlation attenuation caused by measurement error: Implications for research practice
    • Fan, X. (2003). Two approaches for correcting correlation attenuation caused by measurement error: Implications for research practice. Educational and Psychological Measurement, 63(3), 915-930.
    • (2003) Educational and Psychological Measurement , vol.63 , Issue.3 , pp. 915-930
    • Fan, X.1
  • 17
    • 0031091731 scopus 로고    scopus 로고
    • Workplace induced stress among operational staff in the hotel industry
    • Faulkner, B., & Patiar, A. (1997). Workplace induced stress among operational staff in the hotel industry. International Journal of Hospitality Management, 16(1), 99-117.
    • (1997) International Journal of Hospitality Management , vol.16 , Issue.1 , pp. 99-117
    • Faulkner, B.1    Patiar, A.2
  • 18
    • 51249173271 scopus 로고
    • A model of sales supervisor leadership behaviors and retail salesperson's job-related outcomes
    • Hampton, R., Dubinsky, A.J., & Skinner, S.J. (1986). A model of sales supervisor leadership behaviors and retail salesperson's job-related outcomes. Journal of the Academy of Marketing Science, 14, 33-42.
    • (1986) Journal of the Academy of Marketing Science , vol.14 , pp. 33-42
    • Hampton, R.1    Dubinsky, A.J.2    Skinner, S.J.3
  • 20
    • 0030208911 scopus 로고    scopus 로고
    • The effects of job characteristics and individual characteristics on job satisfaction and burnout in community nursing
    • DOI 10.1016/0020-7489(95)00060-7, PII 0020748995000607
    • Jansen, P.G.M., Kerkstra, A., Huijer, H., & Van Der Zee, J. (1996). The effects of job characteristics and individual characteristics on job satisfaction and burnout in community nursing. International Journal of Nursing Studies, 33(4), 407-421. (Pubitemid 126375770)
    • (1996) International Journal of Nursing Studies , vol.33 , Issue.4 , pp. 407-421
    • Jansen, P.G.M.1    Kerkstra, A.2    Huijer A.-Saad, H.3    Van Der, Z.J.4
  • 21
  • 22
    • 38249023083 scopus 로고
    • Extending a model of sales person role perceptions and work related attitudes: Impact of job tenure
    • Johnson, M.W., Parasuraman, A., & Futrell, C.M. (1989). Extending a model of sales person role perceptions and work related attitudes: Impact of job tenure. Journal of Business Research, 18, 269-290.
    • (1989) Journal of Business Research , vol.18 , pp. 269-290
    • Johnson, M.W.1    Parasuraman, A.2    Futrell, C.M.3
  • 23
    • 0035347722 scopus 로고    scopus 로고
    • Burnout in psychiatric nursing
    • DOI 10.1046/j.1365-2648.2001.01769.x
    • Kilfedder, C., Power, K., & Wells, T. (2001). Burnout in psychiatric nursing. Journal of Advanced Nursing, 34(3), 383-396. (Pubitemid 33612947)
    • (2001) Journal of Advanced Nursing , vol.34 , Issue.3 , pp. 383-396
    • Kilfedder, C.J.1    Power, K.G.2    Wells, T.J.3
  • 24
    • 85054256930 scopus 로고
    • Reciprocation: The relationship between man and organisation
    • Levinson, H. (1965). Reciprocation: The relationship between man and organisation. Administrative Science Quarterly, 9, 370-390.
    • (1965) Administrative Science Quarterly , vol.9 , pp. 370-390
    • Levinson, H.1
  • 25
    • 10344226460 scopus 로고    scopus 로고
    • The impact of individual and job characteristics on 'burnout' among civil engineers in Australia and the implications for employee turnover
    • Lingard, H. (2003). The impact of individual and job characteristics on 'burnout' among civil engineers in Australia and the implications for employee turnover. Construction Management and Economics, 21(1), 69-80.
    • (2003) Construction Management and Economics , vol.21 , Issue.1 , pp. 69-80
    • Lingard, H.1
  • 30
    • 84964132835 scopus 로고
    • Burnout: Summary and future research
    • Perlman, B., & Hartman, E.A. (1982). Burnout: Summary and future research. Human Relations, 33(3), 283-305.
    • (1982) Human Relations , vol.33 , Issue.3 , pp. 283-305
    • Perlman, B.1    Hartman, E.A.2
  • 31
    • 48749141356 scopus 로고
    • Job satisfaction, lifestyle and demographics of U.S. Hospitality industry workers-versus others
    • Reichel, A., & Pizam, A. (1984). Job satisfaction, lifestyle and demographics of U.S. hospitality industry workers-versus others. International Journal of Hospitality Management, 3 (3), 123-133.
    • (1984) International Journal of Hospitality Management , vol.3 , Issue.3 , pp. 123-133
    • Reichel, A.1    Pizam, A.2
  • 33
    • 84880973434 scopus 로고    scopus 로고
    • Perceived organizational support: A review of the literature
    • Rhoades, L., & Eisenberger, R. (2002). Perceived organizational support: A review of the literature. Journal of Applied Psychology, 87(4), 698-714.
    • (2002) Journal of Applied Psychology , vol.87 , Issue.4 , pp. 698-714
    • Rhoades, L.1    Eisenberger, R.2
  • 35
    • 38149146345 scopus 로고
    • Exploring the influence of workplace relationships on work-related attitudes and behaviours in the hospitality work environment
    • Ross, L.E., & Boles, J.S. (1994). Exploring the influence of workplace relationships on work-related attitudes and behaviours in the hospitality work environment. International Journal of Hospitality Management, 13(2), 155-171.
    • (1994) International Journal of Hospitality Management , vol.13 , Issue.2 , pp. 155-171
    • Ross, L.E.1    Boles, J.S.2
  • 36
    • 0011114030 scopus 로고    scopus 로고
    • 'As cooks go, she went': Is labour churn inevitable?
    • DOI 10.1016/S0278-4319(00)00050-5, PII S0278431900000505
    • Rowley, G., & Purcell, K. (2001). 'As cooks go, she went': Is labour churn inevitable? Hospitality Management, 20, 163-185. (Pubitemid 33632311)
    • (2001) International Journal of Hospitality Management , vol.20 , Issue.2 , pp. 163-185
    • Rowley, G.1    Purcell, K.2
  • 37
    • 0002933767 scopus 로고    scopus 로고
    • Maslach Burnout Inventory-General Survey
    • C. Maslach, S.E Jackson, & M.P. Leiter, Palo Alto, CA: Consulting Psychologists Press
    • Schaufeli, W.B., Leiter, M.P., Maslach, C., & Jackson, S.E. (1996). Maslach Burnout Inventory- General Survey. In C. Maslach, S.E Jackson, & M.P. Leiter, MBI Manual (3rd ed.). Palo Alto, CA: Consulting Psychologists Press
    • (1996) MBI Manual (3rd Ed.)
    • Schaufeli, W.B.1    Leiter, M.P.2    Maslach, C.3    Jackson, S.E.4
  • 38
    • 0034147531 scopus 로고    scopus 로고
    • The factorial validity of the Maslach Burnout Inventory-General Survey (MBI-GS) across occupational groups and nations
    • Schutte, N., Toppinen, S., Kalimo, R., & Schaufeli, W. (2000). The factorial validity of the Maslach Burnout Inventory-General Survey (MBI-GS) across occupational groups and nations. Journal of Occupational and Organizational Psychology, 73(2), 53-66.
    • (2000) Journal of Occupational and Organizational Psychology , vol.73 , Issue.2 , pp. 53-66
    • Schutte, N.1    Toppinen, S.2    Kalimo, R.3    Schaufeli, W.4
  • 39
    • 0000380643 scopus 로고
    • Supervisory leadership and subordinate burnout
    • Seltzer, J., & Numerof, R.E. (1988). Supervisory leadership and subordinate burnout. Academy of Management Journal, 31(2), 439-446.
    • (1988) Academy of Management Journal , vol.31 , Issue.2 , pp. 439-446
    • Seltzer, J.1    Numerof, R.E.2
  • 40
    • 0034402581 scopus 로고    scopus 로고
    • Performance productivity and quality of frontline employees in service organisations
    • Singh, J. (2000). Performance productivity and quality of frontline employees in service organisations. Journal of Marketing, 64, 15-34.
    • (2000) Journal of Marketing , vol.64 , pp. 15-34
    • Singh, J.1
  • 42
    • 84970735627 scopus 로고
    • Workplace and social support in ameliorating managerial burnout in the food and beverage industry
    • Tabacchi, M., Krone, C., & Farber, B. (1990). Workplace and social support in ameliorating managerial burnout in the food and beverage industry. Hospitality Education and Research Journal, 14 (2) 553-560.
    • (1990) Hospitality Education and Research Journal , vol.14 , Issue.2 , pp. 553-560
    • Tabacchi, M.1    Krone, C.2    Farber, B.3
  • 46
    • 0039982413 scopus 로고    scopus 로고
    • The evaluation of an individual burnout intervention program: The role of inequity and social support
    • van Dierendonck, D., Schaufeli, W.B., & Buunk, B.P. (1998). The evaluation of an individual burnout intervention program: The role of inequity and social support. Journal of Applied Psychology, 83(3), 392-407.
    • (1998) Journal of Applied Psychology , vol.83 , Issue.3 , pp. 392-407
    • Van Dierendonck, D.1    Schaufeli, W.B.2    Buunk, B.P.3
  • 47
    • 0002204645 scopus 로고
    • Analysis of job stress profile in the hotel industry
    • Zohar, D. (1994). Analysis of job stress profile in the hotel industry. International Journal of Hospitality Management, 13(3), 219-231.
    • (1994) International Journal of Hospitality Management , vol.13 , Issue.3 , pp. 219-231
    • Zohar, D.1


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.