메뉴 건너뛰기




Volumn 27, Issue 5, 2006, Pages 1017-1028

An empirical study of the selected consequences of frontline employees' work-family conflict and family-work conflict

Author keywords

Family work conflict; Frontline employees; Job stress; Jordan; Satisfaction; Turnover intentions; Work family conflict

Indexed keywords

EMPIRICAL ANALYSIS; EMPLOYMENT; MODELING; SOCIAL CONFLICT;

EID: 33745979896     PISSN: None     EISSN: 02615177     Source Type: Journal    
DOI: 10.1016/j.tourman.2005.10.024     Document Type: Article
Times cited : (130)

References (54)
  • 1
    • 0030486424 scopus 로고    scopus 로고
    • Relationships of job and family involvement, family social support, and work-family conflict with job and life satisfaction
    • Adams G.A., King L.A., and King D.W. Relationships of job and family involvement, family social support, and work-family conflict with job and life satisfaction. Journal of Applied Psychology 81 4 (1996) 411-420
    • (1996) Journal of Applied Psychology , vol.81 , Issue.4 , pp. 411-420
    • Adams, G.A.1    King, L.A.2    King, D.W.3
  • 2
    • 0000419312 scopus 로고    scopus 로고
    • Family supportive work environments: The role of organizational perceptions
    • Allen T.D. Family supportive work environments: The role of organizational perceptions. Journal of Vocational Behavior 58 (2001) 414-435
    • (2001) Journal of Vocational Behavior , vol.58 , pp. 414-435
    • Allen, T.D.1
  • 3
    • 0034166758 scopus 로고    scopus 로고
    • Consequences associated with work-to-family conflict: A review and agenda for future research
    • Allen T.D., Herst D.E.L., Bruck C.S., and Sutton M. Consequences associated with work-to-family conflict: A review and agenda for future research. Journal of Occupational Health Psychology 5 2 (2000) 278-308
    • (2000) Journal of Occupational Health Psychology , vol.5 , Issue.2 , pp. 278-308
    • Allen, T.D.1    Herst, D.E.L.2    Bruck, C.S.3    Sutton, M.4
  • 5
    • 41649112685 scopus 로고
    • Structural equation modeling in practice: A review and recommended two-step approach
    • Anderson J.C., and Gerbing D.W. Structural equation modeling in practice: A review and recommended two-step approach. Psychological Bulletin 103 May (1988) 411-423
    • (1988) Psychological Bulletin , vol.103 , Issue.May , pp. 411-423
    • Anderson, J.C.1    Gerbing, D.W.2
  • 6
    • 0036898760 scopus 로고    scopus 로고
    • Formal organizational initiatives and informal workplace practices: Links to work-family conflict and job-related outcomes
    • Anderson S.E., Coffey B.S., and Byerly R.T. Formal organizational initiatives and informal workplace practices: Links to work-family conflict and job-related outcomes. Journal of Management 28 6 (2002) 787-810
    • (2002) Journal of Management , vol.28 , Issue.6 , pp. 787-810
    • Anderson, S.E.1    Coffey, B.S.2    Byerly, R.T.3
  • 7
    • 0033472976 scopus 로고    scopus 로고
    • A cross-cultural test of a model of the work-family interface
    • Aryee S., Fields D., and Luk V. A cross-cultural test of a model of the work-family interface. Journal of Management 25 4 (1999) 491-511
    • (1999) Journal of Management , vol.25 , Issue.4 , pp. 491-511
    • Aryee, S.1    Fields, D.2    Luk, V.3
  • 8
    • 0000832585 scopus 로고    scopus 로고
    • Role stressors, interrole conflict, and well-being: The moderating influence of spousal support and coping behaviors among parents in Hong Kong
    • Aryee S., Luk V., Leung A., and Lo S. Role stressors, interrole conflict, and well-being: The moderating influence of spousal support and coping behaviors among parents in Hong Kong. Journal of Vocational Behavior 54 (1999) 259-278
    • (1999) Journal of Vocational Behavior , vol.54 , pp. 259-278
    • Aryee, S.1    Luk, V.2    Leung, A.3    Lo, S.4
  • 9
    • 0032395594 scopus 로고    scopus 로고
    • Employee behavior in a service environment: A model and test of potential differences between men and women
    • Babin B.J., and Boles J.S. Employee behavior in a service environment: A model and test of potential differences between men and women. Journal of Marketing 62 April (1998) 77-91
    • (1998) Journal of Marketing , vol.62 , Issue.April , pp. 77-91
    • Babin, B.J.1    Boles, J.S.2
  • 10
    • 13844269219 scopus 로고    scopus 로고
    • Stressors and job outcomes in sales: A triphasic model versus a linear-quadratic-interactive model
    • Bhuian S.N., Menguc B., and Borsboom R. Stressors and job outcomes in sales: A triphasic model versus a linear-quadratic-interactive model. Journal of Business Research 58 (2005) 141-150
    • (2005) Journal of Business Research , vol.58 , pp. 141-150
    • Bhuian, S.N.1    Menguc, B.2    Borsboom, R.3
  • 11
    • 84871943274 scopus 로고    scopus 로고
    • Role stress, work-family conflict and emotional exhaustion: Inter-relationships and effects on some work-related consequences
    • Boles J.S., Johnston M.W., and Hair Jr. J.F. Role stress, work-family conflict and emotional exhaustion: Inter-relationships and effects on some work-related consequences. Journal of Personal Selling & Sales Management 17 1 (1997) 17-28
    • (1997) Journal of Personal Selling & Sales Management , vol.17 , Issue.1 , pp. 17-28
    • Boles, J.S.1    Johnston, M.W.2    Hair Jr., J.F.3
  • 13
    • 0001417275 scopus 로고    scopus 로고
    • Work-family conflict in the organization: Do life role values make a difference?
    • Carlson D.S., and Kacmar K.M. Work-family conflict in the organization: Do life role values make a difference?. Journal of Management 26 5 (2000) 1031-1054
    • (2000) Journal of Management , vol.26 , Issue.5 , pp. 1031-1054
    • Carlson, D.S.1    Kacmar, K.M.2
  • 14
    • 0002327042 scopus 로고    scopus 로고
    • Enhancing productivity: Intervention strategies for employee turnover
    • Johns N. (Ed), Cassell, London
    • Deery M.A., and Iverson R.D. Enhancing productivity: Intervention strategies for employee turnover. In: Johns N. (Ed). Productivity management in hospitality and tourism (1996), Cassell, London 68-95
    • (1996) Productivity management in hospitality and tourism , pp. 68-95
    • Deery, M.A.1    Iverson, R.D.2
  • 15
    • 0031116835 scopus 로고    scopus 로고
    • Interrole conflicts and the permeability of work and family domains: Are there gender differences?
    • Eagle B.W., Miles E.W., and Icenogle M.L. Interrole conflicts and the permeability of work and family domains: Are there gender differences?. Journal of Vocational Behavior 50 (1997) 168-184
    • (1997) Journal of Vocational Behavior , vol.50 , pp. 168-184
    • Eagle, B.W.1    Miles, E.W.2    Icenogle, M.L.3
  • 16
    • 8744309361 scopus 로고    scopus 로고
    • Work and family research in IO/OB: Content analysis and review of the literature (1980-2002)
    • Eby L.T., Casper W.J., Lockwood A., Bordeaux C., and Brinley A. Work and family research in IO/OB: Content analysis and review of the literature (1980-2002). Journal of Vocational Behavior 66 (2005) 124-197
    • (2005) Journal of Vocational Behavior , vol.66 , pp. 124-197
    • Eby, L.T.1    Casper, W.J.2    Lockwood, A.3    Bordeaux, C.4    Brinley, A.5
  • 18
    • 0034346346 scopus 로고    scopus 로고
    • Work-family conflict and employee psychiatric disorders: The national comorbidity survey
    • Frone M.R. Work-family conflict and employee psychiatric disorders: The national comorbidity survey. Journal of Applied Psychology 85 6 (2000) 888-895
    • (2000) Journal of Applied Psychology , vol.85 , Issue.6 , pp. 888-895
    • Frone, M.R.1
  • 19
    • 20744450277 scopus 로고    scopus 로고
    • Family friendly policies, supervisor support, work-family conflict, family-work conflict, and satisfaction: A test of a conceptual model
    • Frye N.K., and Breaugh J.A. Family friendly policies, supervisor support, work-family conflict, family-work conflict, and satisfaction: A test of a conceptual model. Journal of Business and Psychology 19 2 (2004) 197-220
    • (2004) Journal of Business and Psychology , vol.19 , Issue.2 , pp. 197-220
    • Frye, N.K.1    Breaugh, J.A.2
  • 21
    • 0037327926 scopus 로고    scopus 로고
    • Work, family, and mental health: Testing different models of work-family fit
    • Grzywacz J.G., and Bass B.L. Work, family, and mental health: Testing different models of work-family fit. Journal of Marriage and Family 65 February (2003) 248-262
    • (2003) Journal of Marriage and Family , vol.65 , Issue.February , pp. 248-262
    • Grzywacz, J.G.1    Bass, B.L.2
  • 22
    • 0347985507 scopus 로고    scopus 로고
    • Expanding the psychosocial work environment: Workplace norms and work-family conflict as correlates of stress and health
    • Hammer T.H., Saksvik P.Ø., Nytrø K., Torvatn H., and Bayazit M. Expanding the psychosocial work environment: Workplace norms and work-family conflict as correlates of stress and health. Journal of Occupational Health Psychology 9 1 (2004) 83-97
    • (2004) Journal of Occupational Health Psychology , vol.9 , Issue.1 , pp. 83-97
    • Hammer, T.H.1    Saksvik, P.Ø.2    Nytrø, K.3    Torvatn, H.4    Bayazit, M.5
  • 24
    • 10844238970 scopus 로고    scopus 로고
    • A cross-cultural test of the work-family interface in 48 countries
    • Hill E.J., Yang C., Hawkins A.J., and Ferris M. A cross-cultural test of the work-family interface in 48 countries. Journal of Marriage and Family 66 December (2004) 1300-1316
    • (2004) Journal of Marriage and Family , vol.66 , Issue.December , pp. 1300-1316
    • Hill, E.J.1    Yang, C.2    Hawkins, A.J.3    Ferris, M.4
  • 25
    • 0000417226 scopus 로고
    • Role conflict and ambiguity as critical variables in a model of organizational behavior
    • House R.J., and Rizzo J.R. Role conflict and ambiguity as critical variables in a model of organizational behavior. Organizational Behavior and Human Performance 7 (1972) 467-505
    • (1972) Organizational Behavior and Human Performance , vol.7 , pp. 467-505
    • House, R.J.1    Rizzo, J.R.2
  • 26
    • 0007440456 scopus 로고
    • Some relations between job and life satisfaction and job importance
    • Iris B., and Barrett G.V. Some relations between job and life satisfaction and job importance. Journal of Applied Psychology 56 4 (1972) 301-304
    • (1972) Journal of Applied Psychology , vol.56 , Issue.4 , pp. 301-304
    • Iris, B.1    Barrett, G.V.2
  • 30
    • 0036123406 scopus 로고    scopus 로고
    • Arabic cluster: A bridge between East and West
    • Kabasakal H., and Bodur M. Arabic cluster: A bridge between East and West. Journal of World Business 37 (2002) 40-54
    • (2002) Journal of World Business , vol.37 , pp. 40-54
    • Kabasakal, H.1    Bodur, M.2
  • 32
    • 0039242083 scopus 로고    scopus 로고
    • Antecedents and outcomes of work-family conflict among employed women and men in Finland
    • Kinnunen U., and Mauno S. Antecedents and outcomes of work-family conflict among employed women and men in Finland. Human Relations 51 2 (1998) 157-177
    • (1998) Human Relations , vol.51 , Issue.2 , pp. 157-177
    • Kinnunen, U.1    Mauno, S.2
  • 33
    • 0032369625 scopus 로고    scopus 로고
    • Work-family conflict, policies, and the job-life satisfaction relationship: A review and directions for organizational behavior-human resources research
    • Kossek E.E., and Ozeki C. Work-family conflict, policies, and the job-life satisfaction relationship: A review and directions for organizational behavior-human resources research. Journal of Applied Psychology 83 2 (1998) 139-149
    • (1998) Journal of Applied Psychology , vol.83 , Issue.2 , pp. 139-149
    • Kossek, E.E.1    Ozeki, C.2
  • 34
    • 0010909993 scopus 로고
    • Stress and coping in tourist attraction employees
    • Law J., Pearce P.L., and Woods B.A. Stress and coping in tourist attraction employees. Tourism Management 16 4 (1995) 277-284
    • (1995) Tourism Management , vol.16 , Issue.4 , pp. 277-284
    • Law, J.1    Pearce, P.L.2    Woods, B.A.3
  • 35
    • 0028584287 scopus 로고
    • Daily consequences of work interference with family and family interference with work
    • MacEwen K.E., and Barling J. Daily consequences of work interference with family and family interference with work. Work & Stress 8 3 (1994) 244-254
    • (1994) Work & Stress , vol.8 , Issue.3 , pp. 244-254
    • MacEwen, K.E.1    Barling, J.2
  • 36
    • 0009093444 scopus 로고
    • A contextual model of employee turnover intentions
    • Martin T.N. A contextual model of employee turnover intentions. Academy of Management Journal 22 2 (1979) 313-324
    • (1979) Academy of Management Journal , vol.22 , Issue.2 , pp. 313-324
    • Martin, T.N.1
  • 37
    • 84986085936 scopus 로고    scopus 로고
    • Measurement in a cross-cultural environment: Survey translation issues
    • McGorry S.Y. Measurement in a cross-cultural environment: Survey translation issues. Qualitative Market Research: An International Journal 3 2 (2000) 74-81
    • (2000) Qualitative Market Research: An International Journal , vol.3 , Issue.2 , pp. 74-81
    • McGorry, S.Y.1
  • 39
    • 0030501620 scopus 로고    scopus 로고
    • Development and validation of work-family conflict and family-work conflict scales
    • Netemeyer R.G., Boles J.S., and McMurrian R. Development and validation of work-family conflict and family-work conflict scales. Journal of Applied Psychology 81 4 (1996) 400-410
    • (1996) Journal of Applied Psychology , vol.81 , Issue.4 , pp. 400-410
    • Netemeyer, R.G.1    Boles, J.S.2    McMurrian, R.3
  • 40
    • 0347693462 scopus 로고    scopus 로고
    • A cross-national model of job-related outcomes of work role and family role variables: A retail sales context
    • Netemeyer R.G., Brashear-Alejandro T., and Boles J.S. A cross-national model of job-related outcomes of work role and family role variables: A retail sales context. Journal of the Academy of Marketing Science 32 1 (2004) 49-60
    • (2004) Journal of the Academy of Marketing Science , vol.32 , Issue.1 , pp. 49-60
    • Netemeyer, R.G.1    Brashear-Alejandro, T.2    Boles, J.S.3
  • 41
    • 17544366412 scopus 로고    scopus 로고
    • Conflicts in the work-family interface: Links to job stress, customer service employee performance, and customer purchase intent
    • Netemeyer R.G., Maxham J.G., and Pullig C. Conflicts in the work-family interface: Links to job stress, customer service employee performance, and customer purchase intent. Journal of Marketing 69 April (2005) 130-143
    • (2005) Journal of Marketing , vol.69 , Issue.April , pp. 130-143
    • Netemeyer, R.G.1    Maxham, J.G.2    Pullig, C.3
  • 43
    • 0035640831 scopus 로고    scopus 로고
    • Type of employment, work-family conflict and well-being: A comparative study
    • Parasuraman S., and Simmers C.A. Type of employment, work-family conflict and well-being: A comparative study. Journal of Organizational Behavior 22 (2001) 551-558
    • (2001) Journal of Organizational Behavior , vol.22 , pp. 551-558
    • Parasuraman, S.1    Simmers, C.A.2
  • 44
    • 0041379447 scopus 로고    scopus 로고
    • Situational antecedents and outcomes of organizational politics perceptions
    • Poon J.M.L. Situational antecedents and outcomes of organizational politics perceptions. Journal of Managerial Psychology 18 2 (2003) 138-155
    • (2003) Journal of Managerial Psychology , vol.18 , Issue.2 , pp. 138-155
    • Poon, J.M.L.1
  • 46
    • 12144250970 scopus 로고    scopus 로고
    • Job stress
    • Salopek J.J. Job stress. Trends 59 1 (2005) 17-19
    • (2005) Trends , vol.59 , Issue.1 , pp. 17-19
    • Salopek, J.J.1
  • 47
    • 0030486253 scopus 로고    scopus 로고
    • Do organizational practices matter in role stress processes? A study of direct and moderating effects for marketing-oriented boundary spanners
    • Singh J., Verbeke W., and Rhoads G.K. Do organizational practices matter in role stress processes? A study of direct and moderating effects for marketing-oriented boundary spanners. Journal of Marketing 60 July (1996) 69-86
    • (1996) Journal of Marketing , vol.60 , Issue.July , pp. 69-86
    • Singh, J.1    Verbeke, W.2    Rhoads, G.K.3
  • 49
    • 0002743415 scopus 로고    scopus 로고
    • Recovering and learning from service failure
    • Tax S.S., and Brown S.W. Recovering and learning from service failure. Sloan Management Review 40 Fall (1998) 75-88
    • (1998) Sloan Management Review , vol.40 , Issue.Fall , pp. 75-88
    • Tax, S.S.1    Brown, S.W.2
  • 50
    • 84936146063 scopus 로고
    • On merging identity theory and stress research
    • Thoits P.A. On merging identity theory and stress research. Social Psychology Quarterly 54 2 (1991) 101-112
    • (1991) Social Psychology Quarterly , vol.54 , Issue.2 , pp. 101-112
    • Thoits, P.A.1
  • 51
    • 57849168812 scopus 로고
    • Impact of family supportive work variables on work-family conflict and strain: A control perspective
    • Thomas L.T., and Ganster D.C. Impact of family supportive work variables on work-family conflict and strain: A control perspective. Journal of Applied Psychology 80 1 (1995) 6-15
    • (1995) Journal of Applied Psychology , vol.80 , Issue.1 , pp. 6-15
    • Thomas, L.T.1    Ganster, D.C.2
  • 52
    • 0346401471 scopus 로고    scopus 로고
    • Considering the role of personality in the work-family experience: Relationships of the big five to work-family conflict and facilitation
    • Wayne J.H., Musisca N., and Fleeson W. Considering the role of personality in the work-family experience: Relationships of the big five to work-family conflict and facilitation. Journal of Vocational Behavior 64 (2004) 108-130
    • (2004) Journal of Vocational Behavior , vol.64 , pp. 108-130
    • Wayne, J.H.1    Musisca, N.2    Fleeson, W.3
  • 53
    • 84970304305 scopus 로고
    • The relationship between work/nonwork role conflict and job-related outcomes: Some unanticipated findings
    • Wiley D.L. The relationship between work/nonwork role conflict and job-related outcomes: Some unanticipated findings. Journal of Management 13 3 (1987) 467-472
    • (1987) Journal of Management , vol.13 , Issue.3 , pp. 467-472
    • Wiley, D.L.1


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.