Employees' Perceptions of Organizational Trust and Service Climate: A Structural Model Combining Their Effects On Employee Satisfaction

Journal of Hospitality and Tourism Research

Volumn 31, Issue 3, 2007, Pages 338-357

  Chathoth, Prakash K ^a   Mak, Brenda ^b   Jauhari, Vinnie ^c   Manaktola, Kamal ^a  

^a HONG KONG POLYTECHNIC UNIVERSITY   (Hong Kong)

^b SAN FRANCISCO STATE UNIVERSITY   (United States)

^c Institute for International Management and Technology   (India)

Author keywords

employee satisfaction; hotel employees' perceptions; organizational trust; service climate; structural model

Indexed keywords

EID: 77952732272     PISSN: 10963480     EISSN: 15577554     Source Type: Journal    
DOI: 10.1177/1096348007299922     Document Type: Article

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