Job satisfaction, life satisfaction, and turnover intent: Among food-service managers

Cornell Hotel and Restaurant Administration Quarterly

Volumn 42, Issue 2, 2001, Pages 28-37

  Ghiselli, Richard F ^a   La Lopa, Joseph M ^a   Bai, Billy ^a  

^a PURDUE UNIVERSITY   (United States)

Author keywords

[No Author keywords available]

Indexed keywords

EID: 0035315146     PISSN: 00108804     EISSN: None     Source Type: Journal    
DOI: 10.1177/0010880401422002     Document Type: Article

References (61)

1. 1 R.H. Woods and J.F. McCauley, "R for Turnover: Retention Programs that Work," Cornell Hotel and Restaurant Administration Quarterly, Vol. 30, No. 1 (May 1989). pp. 79-90.
2. 2 C.S. Tzeng, "Factors Influencing Middle Management's Intention to Leave in the Hotel Industry," West Lafayette, IN: unpublished master's thesis, Purdue University, 1997.
3. 3 National Restaurant Association and Deloitte & Touche, Restaurant Industry Operations Report 1999 (Washington, DC: National Restaurant Association, 1999).
4. 4 B.W. Horton and R. Ghiselli, "Identification of Variables Influencing Food and Beverage Turnover," in The Practice of Graduate Research in Hospitality and Tourism, ed. K. S. Chon (Binghamton. NY: Haworth Hospitality Press, 1999).
5. 5 See: W.H. Mobley, R.W. Griffeth, H.H. Hand, and B.M. Meglino, "Review of Conceptual Analysis of the Employee Turnover Process," Psychological Bulletin, Vol. 86, No. 3 (1979), pp. 493-522; and J.L. Price, The Study of Turnover (Ames, 1A: Iowa State University Press, 1977).
6. 5 See: W.H. Mobley, R.W. Griffeth, H.H. Hand, and B.M. Meglino, "Review of Conceptual Analysis of the Employee Turnover Process," Psychological Bulletin, Vol. 86, No. 3 (1979), pp. 493-522; and J.L. Price, The Study of Turnover (Ames, 1A: Iowa State University Press, 1977).
7. 6 Price, 1977.
8. 7 Mobley et al., 1979; and Price, 1977.
9. 7 Mobley et al., 1979; and Price, 1977.
10. 8 Mobley et al., 1979; and Price, 1977.
11. 8 Mobley et al., 1979; and Price, 1977.
12. 9 Bureau of Labor Statistics, Career Guide to Industries, L2.3/4-3:992 (Washington, DC: U.S. Department of Labor, 1992).
13. 10 U.S. Bureau of the Census, Statistical Abstract of the United States: 1998, 118th edition (Washington, DC: Bureau of the Census, 1998).
14. 11 Bureau of Labor Statistics, Occupational Outlook Handbook, Bulletin 2500 (Washington, DC: U.S. Department of Labor, 1998).
15. 12 National Restaurant Association, "Food-service Trends," Restaurants USA, Vol. 19, February 1999, pp. 41-45.
16. 13 Mobley et al., 1979; H.P. Sims, A.D. Szilagyi, and R.T. Keller, "The Measurement of Job Characteristics," Academy of Management Journal, Vol. 19 (June 1976), pp. 195-212; and J. Sneed, "Job Characteristics and Job Satisfaction of School Food-service Employees," School Food Service Research Review, Vol. 12, No. 2 (1988), pp. 65-68.
17. 13 Mobley et al., 1979; H.P. Sims, A.D. Szilagyi, and R.T. Keller, "The Measurement of Job Characteristics," Academy of Management Journal, Vol. 19 (June 1976), pp. 195-212; and J. Sneed, "Job Characteristics and Job Satisfaction of School Food-service Employees," School Food Service Research Review, Vol. 12, No. 2 (1988), pp. 65-68.
18. 13 Mobley et al., 1979; H.P. Sims, A.D. Szilagyi, and R.T. Keller, "The Measurement of Job Characteristics," Academy of Management Journal, Vol. 19 (June 1976), pp. 195-212; and J. Sneed, "Job Characteristics and Job Satisfaction of School Food-service Employees," School Food Service Research Review, Vol. 12, No. 2 (1988), pp. 65-68.
19. 14 Mobley et al., 1979.
20. 15 Sneed, 1988.
21. 16 Ibid.
22. 17 E.A. Locke, "What Is Job Satisfaction?," Organizational Behavior and Human Performance, Vol. 4, No. 4 (1969), pp. 309-336.
23. 18 For example, see: Mobley et al., 1979; and Price, 1977.
24. 18 For example, see: Mobley et al., 1979; and Price, 1977.
25. 19 See: R.P. Quinn and G.L. Staines, 1977 Quality of Employment Survey (Ann Arbor, MI: Institute for Social Research, 1979); D.J. Weiss, R.V. Dawis, G.W. England, and L.H. Lofquist, Manual for the Minnesota Satisfaction Questionnaire, Vol. xxii (Minneapolis, MN: Industrial Relations Center, University of Minnesota, 1967).
26. 19 See: R.P. Quinn and G.L. Staines, 1977 Quality of Employment Survey (Ann Arbor, MI: Institute for Social Research, 1979); D.J. Weiss, R.V. Dawis, G.W. England, and L.H. Lofquist, Manual for the Minnesota Satisfaction Questionnaire, Vol. xxii (Minneapolis, MN: Industrial Relations Center, University of Minnesota, 1967).
27. 20 Mobley et al., 1979.
28. 21 Ibid.; and Price, 1977.
29. 21 Ibid.; and Price, 1977.
30. 22 J.P. Near, R.W. Rice, and R.G. Hunt, "Job Satisfaction and Life Satisfaction: A Profile Analysis, Social Indicators Research, Vol. 19 (1987), pp. 383-401.
31. 23 D.V. Pavesic and R.A. Brymer, "Job Satisfaction: What's Happening to the Young Managers?," Cornell Hotel and Restaurant Administration Quarterly, Vol. 30, No. 4 (February 1990), pp. 90-96.
32. 24 W. Crandall, D.A. Emenheister, and C.A. Jones, "Are We Working Our Managers Too Hard? Examining the Link Between Work Hour and Restaurant Manager Intentions to Leave," Journal of Foodservice Systems, Vol. 8 (1995), pp. 103-113.
33. 25 Near et al.
34. 26 R.E. Kopelman, J.H. Greenhaus, and T.E Connolly, "A Model of Work, Family, and Interrole Conflict: A Construct Validation Study," Organizational Behavior and Human Performance, Vol. 32 (1983), pp. 198-215.
35. 27 See: W. Crandall et al., 1995; and Kopelman et al., 1983.
36. 27 See: W. Crandall et al., 1995; and Kopelman et al., 1983.
37. 28 Minnesota Satisfaction Questionnaire, as used by Weiss et al., 1967; The Quality of Employment Survey, as used by Quinn & Staines, 1979; and interrole-conflict scale as used by Kopelman et al., 1983.
38. 28 Minnesota Satisfaction Questionnaire, as used by Weiss et al., 1967; The Quality of Employment Survey, as used by Quinn & Staines, 1979; and interrole-conflict scale as used by Kopelman et al., 1983.
39. 28 Minnesota Satisfaction Questionnaire, as used by Weiss et al., 1967; The Quality of Employment Survey, as used by Quinn & Staines, 1979; and interrole-conflict scale as used by Kopelman et al., 1983.
40. 29 Quinn and Staines, 1979.
41. 30 Kopelman et al., 1983.
42. 31 See: A.I. Kraut, "Predicting Turnover of Employees from Measured Job Attitudes," Organizational Behavior and Human Performance, Vol. 13 (1975), pp. 233-243; Locke, 1969; and Mobley et al., 1979.
43. 31 See: A.I. Kraut, "Predicting Turnover of Employees from Measured Job Attitudes," Organizational Behavior and Human Performance, Vol. 13 (1975), pp. 233-243; Locke, 1969; and Mobley et al., 1979.
44. 31 See: A.I. Kraut, "Predicting Turnover of Employees from Measured Job Attitudes," Organizational Behavior and Human Performance, Vol. 13 (1975), pp. 233-243; Locke, 1969; and Mobley et al., 1979.
45. 32 Kraut, 1975.
46. 33 "Second 100 Companies Ranked by U.S. Foodservice Revenues," Nation's Restaurant News, 1998.
47. 34 Bureau of Labor Statistics, Occupation Outlook Quarterly, L2.70/4:37/1 (Washington, DC: U.S. Department of Labor, 1993).
48. 35 For all three measures of experience the differences were significant at the a = .05 level.
49. 48, 4281 = 292.03, p< .05.
50. 13, 405; = 2.63, p < .05.
51. 38 Quinn, 1977.
52. 39 The correlation between the two normalized components was fairly high, at r = .67.
53. 14, 403; = 2.85, p < .05.
54. 3, 408; = 3.17, p < .05.
55. 42 Near et al., 1987.
56. 43 R. Ebbin, "Foodservice Trends: A Quarter Century of Growth," Restaurants USA, Vol. 19, February 1999, pp. 39-40.
57. 44 National Restaurant Association, "A Caring Culture: 1999 Restaurant Industry Forecast," Restaurants USA, Vol. 18, December 1998, pp. F1-F28.
58. 45 Ibid.
59. 46 Bureau of Labor Statistics, 1998.
60. 47 U.S. Bureau of the Census, 1998.
61. 48 Quinn, 1977.