메뉴 건너뛰기




Volumn 25, Issue 6, 2013, Pages 865-882

Methodological approaches to job satisfaction measurement in hospitality firms

Author keywords

Affect; Cognition; Employees behaviour; Estimation methods; Hotels; Iran; Job descriptive index; Job satisfaction; Measurement methods

Indexed keywords


EID: 84881586209     PISSN: 09596119     EISSN: None     Source Type: Journal    
DOI: 10.1108/IJCHM-05-2012-0067     Document Type: Article
Times cited : (18)

References (67)
  • 1
    • 78650180717 scopus 로고    scopus 로고
    • Determinants of job satisfaction in the UAE: A case study of the Dubai police
    • Abdulla, J., Djebarni, R., Mellahi, K. (2011), "Determinants of job satisfaction in the UAE: a case study of the Dubai police" in Personnel Review, Vol. 40, No. 1, pp. 126-146.
    • (2011) Personnel Review , vol.40 , Issue.1 , pp. 126-146
    • Abdulla, J.1    Djebarni, R.2    Mellahi, K.3
  • 2
    • 84993012856 scopus 로고    scopus 로고
    • Job related attitudes and ethics in countries with different histories
    • Alas, R. (2005), "Job related attitudes and ethics in countries with different histories" in Cross Cultural Management, Vol. 12, No. 2, pp. 69-84.
    • (2005) Cross Cultural Management , vol.12 , Issue.2 , pp. 69-84
    • Alas, R.1
  • 4
    • 79955103512 scopus 로고    scopus 로고
    • Internal relationship marketing: Korean casino employees' job satisfaction and organizational commitment
    • Back, K.-J., Lee, C.-K., Abbott, J. (2011), "Internal relationship marketing: Korean casino employees' job satisfaction and organizational commitment" in Cornell Hospitality Quarterly, Vol. 52, No. 2, pp. 111-124.
    • (2011) Cornell Hospitality Quarterly , vol.52 , Issue.2 , pp. 111-124
    • Back, K.-J.1    Lee, C.-K.2    Abbott, J.3
  • 6
    • 77955921857 scopus 로고    scopus 로고
    • An ideal point account of the JDI work satisfaction scale
    • Carter, N.T., Dalal, D.K. (2010), "An ideal point account of the JDI work satisfaction scale" in Personality and Individual Differences, Vol. 49, No. 7, pp. 743-748.
    • (2010) Personality and Individual Differences , vol.49 , Issue.7 , pp. 743-748
    • Carter, N.T.1    Dalal, D.K.2
  • 8
    • 0033473839 scopus 로고    scopus 로고
    • The causal order of job satisfaction and organizational commitment in models of employee turnover
    • Currivan, D.B. (1999), "The causal order of job satisfaction and organizational commitment in models of employee turnover" in Human Resource Management Review, Vol. 9, No. 4, pp. 495-524.
    • (1999) Human Resource Management Review , vol.9 , Issue.4 , pp. 495-524
    • Currivan, D.B.1
  • 9
    • 79952060609 scopus 로고    scopus 로고
    • The forgotten facet: Employee satisfaction with management above the level of immediate supervision
    • Dalal, R.S., Bashshur, M.R., Credé, M. (2011), "The forgotten facet: employee satisfaction with management above the level of immediate supervision" in Applied Psychology: An International Review, Vol. 60, No. 2, pp. 183-209.
    • (2011) Applied Psychology: An International Review , vol.60 , Issue.2 , pp. 183-209
    • Dalal, R.S.1    Bashshur, M.R.2    Credé, M.3
  • 10
    • 54249128365 scopus 로고    scopus 로고
    • Talent management, work-life balance and retention strategies
    • Deery, M. (2008), "Talent management, work-life balance and retention strategies" in International Journal of Contemporary Hospitality Management, Vol. 20, No. 7, pp. 792-806.
    • (2008) International Journal of Contemporary Hospitality Management , vol.20 , Issue.7 , pp. 792-806
    • Deery, M.1
  • 13
    • 79751531732 scopus 로고    scopus 로고
    • The moderating effect of collectivistic orientation in psychological empowerment and job satisfaction relationship
    • Fock, H., Chiang, F., Au, K.Y., Hui, M.K. (2011), "The moderating effect of collectivistic orientation in psychological empowerment and job satisfaction relationship" in International Journal of Hospitality Management, Vol. 30, No. 2, pp. 319-328.
    • (2011) International Journal of Hospitality Management , vol.30 , Issue.2 , pp. 319-328
    • Fock, H.1    Chiang, F.2    Au, K.Y.3    Hui, M.K.4
  • 17
    • 74849106944 scopus 로고    scopus 로고
    • The role and effect of job satisfaction and empowerment on customers' perception of service quality: A study in the restaurant industry
    • Gazzoli, G., Hancer, M., Park, Y. (2010), "The role and effect of job satisfaction and empowerment on customers' perception of service quality: a study in the restaurant industry" in Journal of Hospitality & Tourism Research, Vol. 34, No. 1, pp. 56-77.
    • (2010) Journal of Hospitality & Tourism Research , vol.34 , Issue.1 , pp. 56-77
    • Gazzoli, G.1    Hancer, M.2    Park, Y.3
  • 19
    • 68549104080 scopus 로고    scopus 로고
    • Drivers of job satisfaction as related to work performance in Macao casino hotels: An investigation based on employee survey
    • Gu, Z., Siu, R.C.S. (2009), "Drivers of job satisfaction as related to work performance in Macao casino hotels: an investigation based on employee survey" in International Journal of Contemporary Hospitality Management, Vol. 21, No. 5, pp. 561-578.
    • (2009) International Journal of Contemporary Hospitality Management , vol.21 , Issue.5 , pp. 561-578
    • Gu, Z.1    Siu, R.C.S.2
  • 21
    • 22944472837 scopus 로고
    • A review of scale development practices in the study of organizations
    • Hinkin, T.R. (1995), "A review of scale development practices in the study of organizations" in Journal of Management, Vol. 21, No. 5, pp. 967-988.
    • (1995) Journal of Management , vol.21 , Issue.5 , pp. 967-988
    • Hinkin, T.R.1
  • 22
    • 0036002349 scopus 로고    scopus 로고
    • Global job satisfaction and facet description: The moderating role of facet importance
    • Jackson, C.J., Corr, P.J. (2002), "Global job satisfaction and facet description: the moderating role of facet importance" in European Journal of Psychological Assessment, Vol. 18, No. 1, pp. 1-8.
    • (2002) European Journal of Psychological Assessment , vol.18 , Issue.1 , pp. 1-8
    • Jackson, C.J.1    Corr, P.J.2
  • 23
    • 84855474831 scopus 로고    scopus 로고
    • Understanding the influence of polychronicity on job satisfaction and turnover intention: A study of non-supervisory hotel employees
    • Jang, J., George, R.T. (2012), "Understanding the influence of polychronicity on job satisfaction and turnover intention: a study of non-supervisory hotel employees" in International Journal of Hospitality Management, Vol. 31, No. 2, pp. 588-595.
    • (2012) International Journal of Hospitality Management , vol.31 , Issue.2 , pp. 588-595
    • Jang, J.1    George, R.T.2
  • 24
    • 0000764657 scopus 로고
    • Response format of the job descriptive index: Assessment of reliability and validity by the multitrait-multimethod matrix
    • Johnson, S.M., Smith, P.C., Tucker, S.M. (1982), "Response format of the job descriptive index: assessment of reliability and validity by the multitrait-multimethod matrix" in Journal of Applied Psychology, Vol. 67, No. 4, pp. 500-505.
    • (1982) Journal of Applied Psychology , vol.67 , Issue.4 , pp. 500-505
    • Johnson, S.M.1    Smith, P.C.2    Tucker, S.M.3
  • 25
    • 0042094458 scopus 로고    scopus 로고
    • Job satisfaction: A cross-cultural review
    • Anderson, N., Ones, D.S., Sinangil, H.K., Viswesvaran, C. (Eds.), Sage Publications, London
    • Judge, T.A., Parker, S., Colbert, A.E., Heller, D., Ilies, R. (2002), "Job satisfaction: a cross-cultural review" in Anderson, N., Ones, D.S., Sinangil, H.K. and Viswesvaran, C. (Eds.), Handbook of Industrial Work and Organizational Psychology, Sage Publications, London, pp. 25-52.
    • (2002) Handbook of Industrial Work and Organizational Psychology , pp. 25-52
    • Judge, T.A.1    Parker, S.2    Colbert, A.E.3    Heller, D.4    Ilies, R.5
  • 26
    • 84867161463 scopus 로고    scopus 로고
    • Gender differences on job satisfaction of the five-star hotel employees: The case of the Turkish hotel industry
    • Kara, D., Uysal, M., Magnini, V.P. (2012), "Gender differences on job satisfaction of the five-star hotel employees: the case of the Turkish hotel industry" in International Journal of Contemporary Hospitality Management, Vol. 24, No. 7, pp. 1047-1065.
    • (2012) International Journal of Contemporary Hospitality Management , vol.24 , Issue.7 , pp. 1047-1065
    • Kara, D.1    Uysal, M.2    Magnini, V.P.3
  • 27
    • 33644910169 scopus 로고    scopus 로고
    • The effects of selected individual characteristics on frontline employee performance and job satisfaction
    • Karatepe, O.M., Uludag, O., Menevis, I., Hadzimehmedagic, L., Baddar, L. (2006), "The effects of selected individual characteristics on frontline employee performance and job satisfaction" in Tourism Management, Vol. 27, No. 4, pp. 547-560.
    • (2006) Tourism Management , vol.27 , Issue.4 , pp. 547-560
    • Karatepe, O.M.1    Uludag, O.2    Menevis, I.3    Hadzimehmedagic, L.4    Baddar, L.5
  • 28
    • 85032069717 scopus 로고
    • Perceived importance of job facets and overall job satisfaction of industrial supervisors
    • Khaleque, A., Wadud, N. (1984), "Perceived importance of job facets and overall job satisfaction of industrial supervisors" in International Review of Applied Psychology, Vol. 33, No. 3, pp. 395-411.
    • (1984) International Review of Applied Psychology , vol.33 , Issue.3 , pp. 395-411
    • Khaleque, A.1    Wadud, N.2
  • 29
    • 67349178118 scopus 로고    scopus 로고
    • Moderating effects of gender and organizational level between role stress and job satisfaction among hotel employees
    • Kim, B.P., Murrmann, S.K., Lee, G. (2009a), "Moderating effects of gender and organizational level between role stress and job satisfaction among hotel employees" in International Journal of Hospitality Management, Vol. 28, No. 4, pp. 612-619.
    • (2009) International Journal of Hospitality Management , vol.28 , Issue.4 , pp. 612-619
    • Kim, B.P.1    Murrmann, S.K.2    Lee, G.3
  • 30
    • 70349225950 scopus 로고    scopus 로고
    • The effect of management commitment to service on employee service behaviors: The mediating role of job satisfaction
    • Kim, H.J., Tavitiyaman, P., Kim, W.G. (2009b), "The effect of management commitment to service on employee service behaviors: the mediating role of job satisfaction" in Journal of Hospitality & Tourism Research, Vol. 33, No. 3, pp. 369-390.
    • (2009) Journal of Hospitality & Tourism Research , vol.33 , Issue.3 , pp. 369-390
    • Kim, H.J.1    Tavitiyaman, P.2    Kim, W.G.3
  • 31
    • 0036484557 scopus 로고    scopus 로고
    • Assessing the construct validity of the job descriptive index: A review and meta-analysis
    • Kinicki, A.J., Mckee-Ryan, F.M., Schriesheim, C.A., Carson, K.P. (2002), "Assessing the construct validity of the job descriptive index: a review and meta-analysis" in Journal of Applied Psychology, Vol. 87, No. 1, pp. 14-32.
    • (2002) Journal of Applied Psychology , vol.87 , Issue.1 , pp. 14-32
    • Kinicki, A.J.1    McKee-Ryan, F.M.2    Schriesheim, C.A.3    Carson, K.P.4
  • 32
    • 84858751595 scopus 로고    scopus 로고
    • The relationships among professional competence, job satisfaction and career development confidence for chefs in Taiwan
    • Ko, W.-H. (2012), "The relationships among professional competence, job satisfaction and career development confidence for chefs in Taiwan" in International Journal of Hospitality Management, Vol. 31, No. 3, pp. 1004-1011.
    • (2012) International Journal of Hospitality Management , vol.31 , Issue.3 , pp. 1004-1011
    • Ko, W.-H.1
  • 34
    • 0037265938 scopus 로고    scopus 로고
    • Subjective norms effects on job satisfaction
    • Lam, T., Pine, R., Baum, T. (2003), "Subjective norms effects on job satisfaction" in Annals of Tourism Research, Vol. 30, No. 1, pp. 160-177.
    • (2003) Annals of Tourism Research , vol.30 , Issue.1 , pp. 160-177
    • Lam, T.1    Pine, R.2    Baum, T.3
  • 35
    • 0013157586 scopus 로고    scopus 로고
    • An investigation of employees' job satisfaction: The case of hotels in Hong Kong
    • Lam, T., Zhang, H., Baum, T. (2001), "An investigation of employees' job satisfaction: the case of hotels in Hong Kong" in Tourism Management., Vol. 22, No. 2, pp. 157-165.
    • (2001) Tourism Management. , vol.22 , Issue.2 , pp. 157-165
    • Lam, T.1    Zhang, H.2    Baum, T.3
  • 36
    • 77951937950 scopus 로고    scopus 로고
    • Individual employment characteristics of hotel employees that play a role in employee satisfaction and work retention
    • Lee, C., Way, K. (2010), "Individual employment characteristics of hotel employees that play a role in employee satisfaction and work retention" in International Journal of Hospitality Management, Vol. 29, No. 3, pp. 344-353.
    • (2010) International Journal of Hospitality Management , vol.29 , Issue.3 , pp. 344-353
    • Lee, C.1    Way, K.2
  • 37
    • 84862802283 scopus 로고    scopus 로고
    • Reducing burnout and enhancing job satisfaction: Critical role of hotel employees' emotional intelligence and emotional labor
    • Lee, J.J., Ok, C. (2012), "Reducing burnout and enhancing job satisfaction: critical role of hotel employees' emotional intelligence and emotional labor" in International Journal of Hospitality Management, Vol. 31, No. 4, pp. 1101-1112.
    • (2012) International Journal of Hospitality Management , vol.31 , Issue.4 , pp. 1101-1112
    • Lee, J.J.1    Ok, C.2
  • 38
    • 84986091995 scopus 로고    scopus 로고
    • Organizational justice, employees' ethical behavior, and job satisfaction in the casino industry
    • Mccain, S.-L.C., Tsai, H., Bellino, N. (2010), "Organizational justice, employees' ethical behavior, and job satisfaction in the casino industry" in International Journal of Contemporary Hospitality Management, Vol. 22, No. 7, pp. 992-1009.
    • (2010) International Journal of Contemporary Hospitality Management , vol.22 , Issue.7 , pp. 992-1009
    • McCain, S.-L.C.1    Tsai, H.2    Bellino, N.3
  • 39
    • 33746373116 scopus 로고    scopus 로고
    • The barriers to the recruitment and retention of supervisors/managers in the Scottish tourism industry
    • Martin, A., Mactaggart, D., Bowden, J. (2006), "The barriers to the recruitment and retention of supervisors/managers in the Scottish tourism industry" in International Journal of Contemporary Hospitality Management, Vol. 18, No. 5, pp. 380-397.
    • (2006) International Journal of Contemporary Hospitality Management , vol.18 , Issue.5 , pp. 380-397
    • Martin, A.1    Mactaggart, D.2    Bowden, J.3
  • 40
    • 33947591303 scopus 로고    scopus 로고
    • Assessing asymmetric effects in the formation of employee satisfaction
    • Matzler, K., Renzl, B. (2007), "Assessing asymmetric effects in the formation of employee satisfaction" in Tourism Management, Vol. 28, No. 4, pp. 1093-1103.
    • (2007) Tourism Management , vol.28 , Issue.4 , pp. 1093-1103
    • Matzler, K.1    Renzl, B.2
  • 41
    • 38249043139 scopus 로고
    • Job satisfaction and its relationship to demographics and turnover of hotel food-service workers in Hong Kong
    • Mok, C., Finley, D. (1986), "Job satisfaction and its relationship to demographics and turnover of hotel food-service workers in Hong Kong" in International Journal of Hospitality Management, Vol. 5, No. 2, pp. 71-78.
    • (1986) International Journal of Hospitality Management , vol.5 , Issue.2 , pp. 71-78
    • Mok, C.1    Finley, D.2
  • 42
    • 84973837244 scopus 로고
    • The influence of cognitive and affective based job satisfaction measures on the relationship between satisfaction and organizational citizenship behavior
    • Moorman, R.H. (1993), "The influence of cognitive and affective based job satisfaction measures on the relationship between satisfaction and organizational citizenship behavior" in Human Relations, Vol. 46, No. 6, pp. 759-776.
    • (1993) Human Relations , vol.46 , Issue.6 , pp. 759-776
    • Moorman, R.H.1
  • 43
    • 71549132705 scopus 로고    scopus 로고
    • An investigation of the role of justice in turnover intentions, job satisfaction, and organizational citizenship behavior in hospitality industry
    • Nadiri, H., Tanova, C. (2010), "An investigation of the role of justice in turnover intentions, job satisfaction, and organizational citizenship behavior in hospitality industry" in International Journal of Hospitality Management, Vol. 29, No. 1, pp. 33-41.
    • (2010) International Journal of Hospitality Management , vol.29 , Issue.1 , pp. 33-41
    • Nadiri, H.1    Tanova, C.2
  • 44
    • 80052634979 scopus 로고    scopus 로고
    • The effects of employee empowerment on employee job satisfaction: A study on hotels in Turkey
    • Pelit, E., Öztürk, Y., Arslantürk, Y. (2011), "The effects of employee empowerment on employee job satisfaction: a study on hotels in Turkey" in International Journal of Contemporary Hospitality Management, Vol. 23, No. 6, pp. 784-802.
    • (2011) International Journal of Contemporary Hospitality Management , vol.23 , Issue.6 , pp. 784-802
    • Pelit, E.1    Öztürk, Y.2    Arslantürk, Y.3
  • 45
    • 55949128010 scopus 로고    scopus 로고
    • Human resource management practices and workers' job satisfaction
    • Petrescu, A.I., Simmons, R. (2008), "Human resource management practices and workers' job satisfaction" in International Journal of Manpower, Vol. 29, No. 7, pp. 651-667.
    • (2008) International Journal of Manpower , vol.29 , Issue.7 , pp. 651-667
    • Petrescu, A.I.1    Simmons, R.2
  • 46
    • 0015843636 scopus 로고
    • Evaluating weighted models of measuring job satisfaction: A Cinderella story
    • Quinn, R.P., Mangione, T.W. (1973), "Evaluating weighted models of measuring job satisfaction: a Cinderella story" in Organizational Behavior and Human Performance, Vol. 10, No. 1, pp. 1-23.
    • (1973) Organizational Behavior and Human Performance , vol.10 , Issue.1 , pp. 1-23
    • Quinn, R.P.1    Mangione, T.W.2
  • 47
    • 84991128884 scopus 로고
    • Facet importance and job satisfaction: Two experimental tests of Locke's range of affect hypothesis
    • Rice, R.W., Markus, K., Moyer, R.P., Mcfarlin, D.B. (1991), "Facet importance and job satisfaction: two experimental tests of Locke's range of affect hypothesis" in Journal of Applied Social Psychology, Vol. 21, No. 24, pp. 1977-1987.
    • (1991) Journal of Applied Social Psychology , vol.21 , Issue.24 , pp. 1977-1987
    • Rice, R.W.1    Markus, K.2    Moyer, R.P.3    McFarlin, D.B.4
  • 49
    • 0003376415 scopus 로고
    • Examination of the measurement properties of the job descriptive index with experimental items
    • Roznowski, M. (1989), "Examination of the measurement properties of the job descriptive index with experimental items" in Journal of Applied Psychology, Vol. 74, No. 5, pp. 805-814.
    • (1989) Journal of Applied Psychology , vol.74 , Issue.5 , pp. 805-814
    • Roznowski, M.1
  • 50
    • 0346340789 scopus 로고    scopus 로고
    • The relationships of age and length of service with job satisfaction: An examination of hotel employees in Thailand
    • Sarker, S.J., Crossman, A., Chinmeteepituck, P. (2003), "The relationships of age and length of service with job satisfaction: an examination of hotel employees in Thailand" in Journal of Managerial Psychology, Vol. 18, No. 7, pp. 745-758.
    • (2003) Journal of Managerial Psychology , vol.18 , Issue.7 , pp. 745-758
    • Sarker, S.J.1    Crossman, A.2    Chinmeteepituck, P.3
  • 51
    • 84940284697 scopus 로고
    • Job satisfaction: Are all the parts there?
    • Scarpello, V., Campbell, J.P. (1983), "Job satisfaction: are all the parts there?" in Personnel Psychology, Vol. 36, No. 3, pp. 577-600.
    • (1983) Personnel Psychology , vol.36 , Issue.3 , pp. 577-600
    • Scarpello, V.1    Campbell, J.P.2
  • 53
    • 0000248404 scopus 로고
    • A note on the stability of the job descriptive index
    • Schneider, B., Dachler, H.P. (1978), "A note on the stability of the job descriptive index" in Journal of Applied Psychology, Vol. 63, No. 5, pp. 650-653.
    • (1978) Journal of Applied Psychology , vol.63 , Issue.5 , pp. 650-653
    • Schneider, B.1    Dachler, H.P.2
  • 54
    • 33745170080 scopus 로고    scopus 로고
    • Effects of disposition on hospitality employee job satisfaction and commitment
    • Silva, P. (2006), "Effects of disposition on hospitality employee job satisfaction and commitment" in International Journal of Contemporary Hospitality Management, Vol. 18, No. 4, pp. 317-328.
    • (2006) International Journal of Contemporary Hospitality Management , vol.18 , Issue.4 , pp. 317-328
    • Silva, P.1
  • 56
    • 51049104499 scopus 로고    scopus 로고
    • Jobs as Lancaster goods: Facets of job satisfaction and overall job satisfaction
    • Skalli, A., Theodossiou, I., Vasileiou, E. (2008), "Jobs as Lancaster goods: facets of job satisfaction and overall job satisfaction" in Journal of Socio-Economics, Vol. 37, No. 5, pp. 1906-1920.
    • (2008) Journal of Socio-Economics , vol.37 , Issue.5 , pp. 1906-1920
    • Skalli, A.1    Theodossiou, I.2    Vasileiou, E.3
  • 57
    • 77957885785 scopus 로고    scopus 로고
    • Intern newcomers' global self-esteem, overall job satisfaction, and choice intention: Person-organization fit as a mediator
    • Song, Z., Chathoth, P.K. (2011), "Intern newcomers' global self-esteem, overall job satisfaction, and choice intention: person-organization fit as a mediator" in International Journal of Hospitality Management, Vol. 30, No. 1, pp. 119-128.
    • (2011) International Journal of Hospitality Management , vol.30 , Issue.1 , pp. 119-128
    • Song, Z.1    Chathoth, P.K.2
  • 59
    • 0036271315 scopus 로고    scopus 로고
    • The hospitality industry culture profile: A measure of individual values, organizational culture, and person-organization fit as predictors of job satisfaction and behavioral intentions
    • Tepeci, M., Bartlett, A.L.B. (2002), "The hospitality industry culture profile: a measure of individual values, organizational culture, and person-organization fit as predictors of job satisfaction and behavioral intentions" in International Journal of Hospitality Management., Vol. 21, No. 2, pp. 151-170.
    • (2002) International Journal of Hospitality Management. , vol.21 , Issue.2 , pp. 151-170
    • Tepeci, M.1    Bartlett, A.L.B.2
  • 60
    • 0001826488 scopus 로고
    • Measurement and meaning of job satisfaction
    • Wanous, J.P., Lawler, E.E. (1972), "Measurement and meaning of job satisfaction" in Journal of Applied Psychology, Vol. 56, No. 2, pp. 95-105.
    • (1972) Journal of Applied Psychology , vol.56 , Issue.2 , pp. 95-105
    • Wanous, J.P.1    Lawler, E.E.2
  • 61
    • 0031113028 scopus 로고    scopus 로고
    • Overall job satisfaction: How good are single-item measures?
    • Wanous, J.P., Reichers, A.E., Hudy, M.J. (1997), "Overall job satisfaction: how good are single-item measures?" in Journal of Applied psychology, Vol. 82, No. 2, pp. 247-252.
    • (1997) Journal of Applied Psychology , vol.82 , Issue.2 , pp. 247-252
    • Wanous, J.P.1    Reichers, A.E.2    Hudy, M.J.3
  • 62
    • 0010964652 scopus 로고
    • Univariate and multivariate distributions of the job descriptive index's measures of job satisfaction
    • Watson, C.J., Watson, K.D., Stowe, J.D. (1985), "Univariate and multivariate distributions of the job descriptive index's measures of job satisfaction" in Organizational Behavior and Human Decision Processes, Vol. 35, No. 2, pp. 241-251.
    • (1985) Organizational Behavior and Human Decision Processes , vol.35 , Issue.2 , pp. 241-251
    • Watson, C.J.1    Watson, K.D.2    Stowe, J.D.3
  • 63
    • 77954836139 scopus 로고    scopus 로고
    • What matters more? Contrasting the effects of job satisfaction and service climate on hotel food and beverage managers' job performance
    • Way, S.A., Sturman, M.C., Raab, C. (2010), "What matters more? Contrasting the effects of job satisfaction and service climate on hotel food and beverage managers' job performance" in Cornell Hospitality Quarterly, Vol. 51, No. 3, pp. 379-397.
    • (2010) Cornell Hospitality Quarterly , vol.51 , Issue.3 , pp. 379-397
    • Way, S.A.1    Sturman, M.C.2    Raab, C.3
  • 64
    • 33750738252 scopus 로고    scopus 로고
    • Do we need to weight item satisfaction by item importance? A perspective from Locke's range-of-affect hypothesis
    • Wu, C.-H., Yao, G. (2006), "Do we need to weight item satisfaction by item importance? A perspective from Locke's range-of-affect hypothesis" in Social Indicators Research, Vol. 79, No. 3, pp. 485-502.
    • (2006) Social Indicators Research , vol.79 , Issue.3 , pp. 485-502
    • Wu, C.-H.1    Yao, G.2
  • 65
    • 77954541262 scopus 로고    scopus 로고
    • Antecedents and consequences of job satisfaction in the hotel industry
    • Yang, J.-T. (2010), "Antecedents and consequences of job satisfaction in the hotel industry" in International Journal of Hospitality Management, Vol. 29, No. 4, pp. 609-619.
    • (2010) International Journal of Hospitality Management , vol.29 , Issue.4 , pp. 609-619
    • Yang, J.-T.1
  • 66
    • 74849104963 scopus 로고    scopus 로고
    • Burned! the impact of work aspects, injury, and job satisfaction on unionized cooks' intentions to leave the cooking occupation
    • Young, C.A., Corsun, D.L. (2010), "Burned! the impact of work aspects, injury, and job satisfaction on unionized cooks' intentions to leave the cooking occupation" in Journal of Hospitality & Tourism Research, Vol. 34, No. 1, pp. 78-102.
    • (2010) Journal of Hospitality & Tourism Research , vol.34 , Issue.1 , pp. 78-102
    • Young, C.A.1    Corsun, D.L.2
  • 67
    • 84855508762 scopus 로고    scopus 로고
    • The relationship of chronic regulatory focus to work-family conflict and job satisfaction
    • Zhao, X.R., Namasivayam, K. (2012), "The relationship of chronic regulatory focus to work-family conflict and job satisfaction" in International Journal of Hospitality Management, Vol. 31, No. 2, pp. 458-467.
    • (2012) International Journal of Hospitality Management , vol.31 , Issue.2 , pp. 458-467
    • Zhao, X.R.1    Namasivayam, K.2


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.