'The lowest rung': Women room attendants' perceptions of five star hotels' operational hierarchies'

International Journal of Hospitality Management

Volumn 35, Issue , 2013, Pages 360-368

  Kensbock, Sandra ^a   Jennings, Gayle ^a,b,d   Bailey, Janis ^c   Patiar, Anoop ^a  

^a GRIFFITH UNIVERSITY   (Australia)

^b Imagine Consulting Group International   (Australia)

^c GRIFFITH UNIVERSITY   (Australia)

^d not available   (Australia)

Author keywords

Gender; Grounded theory; Hotel hierarchies; Invisibility; Room attendants

Indexed keywords

EID: 84883262971     PISSN: 02784319     EISSN: None     Source Type: Journal    
DOI: 10.1016/j.ijhm.2013.07.010     Document Type: Article

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