Do employees' satisfied customers respond with an satisfactory relationship? The effects of employees' satisfaction on customers' satisfaction and loyalty in a family restaurant

International Journal of Hospitality Management

Volumn 34, Issue 1, 2013, Pages 1-8

  Jung, Hyo Sun ^a   Yoon, Hye Hyun ^a  

^a Kyung Hee University   (South Korea)

Author keywords

Customer loyalty; Customer satisfaction; Employee satisfaction; Family restaurant

Indexed keywords

EID: 84875235157     PISSN: 02784319     EISSN: None     Source Type: Journal    
DOI: 10.1016/j.ijhm.2013.02.003     Document Type: Article

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