메뉴 건너뛰기




Volumn 28, Issue 1, 2007, Pages 238-252

Relationships of supervisor support and conflicts in the work-family interface with the selected job outcomes of frontline employees

Author keywords

Family work conflict; Frontline employees; Job outcomes; Northern Cyprus; Supervisor support; Work family conflict

Indexed keywords

BEHAVIORAL RESPONSE; EMPIRICAL ANALYSIS; LABOR RELATIONS; MODELING; SOCIAL CONFLICT; WORKING CONDITIONS;

EID: 33748909052     PISSN: None     EISSN: 02615177     Source Type: Journal    
DOI: 10.1016/j.tourman.2005.12.019     Document Type: Article
Times cited : (213)

References (51)
  • 1
    • 84986665106 scopus 로고
    • The measurement and antecedents of affective, continuance and normative commitment to the organization
    • Allen N.J., and Meyer J.P. The measurement and antecedents of affective, continuance and normative commitment to the organization. Journal of Occupational Psychology 63 (1990) 1-18
    • (1990) Journal of Occupational Psychology , vol.63 , pp. 1-18
    • Allen, N.J.1    Meyer, J.P.2
  • 2
    • 0034166758 scopus 로고    scopus 로고
    • Consequences associated with work-to-family conflict: A review and agenda for future research
    • Allen T.D., Herst D.E.L., Bruck C.S., and Sutton M. Consequences associated with work-to-family conflict: A review and agenda for future research. Journal of Occupational Health Psychology 5 2 (2000) 278-308
    • (2000) Journal of Occupational Health Psychology , vol.5 , Issue.2 , pp. 278-308
    • Allen, T.D.1    Herst, D.E.L.2    Bruck, C.S.3    Sutton, M.4
  • 3
    • 41649112685 scopus 로고
    • Structural equation modeling in practice: A review and recommended two-step approach
    • Anderson J.C., and Gerbing D.W. Structural equation modeling in practice: A review and recommended two-step approach. Psychological Bulletin 103 (1988) 411-423
    • (1988) Psychological Bulletin , vol.103 , pp. 411-423
    • Anderson, J.C.1    Gerbing, D.W.2
  • 4
    • 0036898760 scopus 로고    scopus 로고
    • Formal organizational initiatives and informal workplace practices: Links to work-family conflict and job-related outcomes
    • Anderson S.E., Coffey B.S., and Byerly R.T. Formal organizational initiatives and informal workplace practices: Links to work-family conflict and job-related outcomes. Journal of Management 28 6 (2002) 787-810
    • (2002) Journal of Management , vol.28 , Issue.6 , pp. 787-810
    • Anderson, S.E.1    Coffey, B.S.2    Byerly, R.T.3
  • 5
    • 33748914836 scopus 로고    scopus 로고
    • Armour, S. (2002). Workers put family first despite jobless fears. USA Today, June 6.
  • 6
    • 0000832585 scopus 로고    scopus 로고
    • Role stressors, interrole conflict, and well-being: The moderating influence of spousal support and coping behaviors among parents in Hong Kong
    • Aryee S., Luk V., Leung A., and Lo S. Role stressors, interrole conflict, and well-being: The moderating influence of spousal support and coping behaviors among parents in Hong Kong. Journal of Vocational Behavior 54 (1999) 259-278
    • (1999) Journal of Vocational Behavior , vol.54 , pp. 259-278
    • Aryee, S.1    Luk, V.2    Leung, A.3    Lo, S.4
  • 7
    • 0032395594 scopus 로고    scopus 로고
    • Employee behavior in a service environment: A model and test of potential differences between men and women
    • Babin B.J., and Boles J.S. Employee behavior in a service environment: A model and test of potential differences between men and women. Journal of Marketing 62 (1998) 77-91
    • (1998) Journal of Marketing , vol.62 , pp. 77-91
    • Babin, B.J.1    Boles, J.S.2
  • 8
    • 0142023241 scopus 로고    scopus 로고
    • Role stressors and customer-oriented boundary-spanning behaviors in service organizations
    • Bettencourt L.A., and Brown S.W. Role stressors and customer-oriented boundary-spanning behaviors in service organizations. Journal of the Academy of Marketing Science 31 4 (2003) 394-408
    • (2003) Journal of the Academy of Marketing Science , vol.31 , Issue.4 , pp. 394-408
    • Bettencourt, L.A.1    Brown, S.W.2
  • 9
    • 21844492054 scopus 로고
    • Critical service encounters: The employee's viewpoint
    • Bitner M.J., Booms B.H., and Mohr L.A. Critical service encounters: The employee's viewpoint. Journal of Marketing 58 (1994) 95-106
    • (1994) Journal of Marketing , vol.58 , pp. 95-106
    • Bitner, M.J.1    Booms, B.H.2    Mohr, L.A.3
  • 10
    • 1642584939 scopus 로고    scopus 로고
    • An investigation into the inter-relationships of work-family conflict, family-work conflict and work satisfaction
    • Boles J.S., Howard W.G., and Donofrio H.H. An investigation into the inter-relationships of work-family conflict, family-work conflict and work satisfaction. Journal of Managerial Issues 13 3 (2001) 376-390
    • (2001) Journal of Managerial Issues , vol.13 , Issue.3 , pp. 376-390
    • Boles, J.S.1    Howard, W.G.2    Donofrio, H.H.3
  • 11
    • 0001840450 scopus 로고
    • Boundary-spanning-role employees and the service encounter: Some guidelines for management and research
    • Czepiel J.A., Solomon M.R., and Surprenant C.F. (Eds), Lexington Books, Lexington
    • Bowen D.E., and Schneider B. Boundary-spanning-role employees and the service encounter: Some guidelines for management and research. In: Czepiel J.A., Solomon M.R., and Surprenant C.F. (Eds). The service encounter: Managing employee/customer interaction in service business. 4th ed. (1988), Lexington Books, Lexington 125-147
    • (1988) The service encounter: Managing employee/customer interaction in service business. 4th ed. , pp. 125-147
    • Bowen, D.E.1    Schneider, B.2
  • 12
    • 1842574163 scopus 로고    scopus 로고
    • Work-family conflict: A model of linkages between work and family domain variables and turnover intentions
    • Boyar S.L., Maertz Jr. C.P., Pearson A.W., and Keough S. Work-family conflict: A model of linkages between work and family domain variables and turnover intentions. Journal of Managerial Issues 15 2 (2003) 175-190
    • (2003) Journal of Managerial Issues , vol.15 , Issue.2 , pp. 175-190
    • Boyar, S.L.1    Maertz Jr., C.P.2    Pearson, A.W.3    Keough, S.4
  • 13
    • 24044446156 scopus 로고    scopus 로고
    • A meta-analytic review of work-family conflict and its antecedents
    • Byron K. A meta-analytic review of work-family conflict and its antecedents. Journal of Vocational Behavior 67 (2005) 169-198
    • (2005) Journal of Vocational Behavior , vol.67 , pp. 169-198
    • Byron, K.1
  • 15
    • 0002327042 scopus 로고    scopus 로고
    • Enhancing productivity: Intervention strategies for employee turnover
    • Johns N. (Ed), Cassell, London
    • Deery M.A., and Iverson R.D. Enhancing productivity: Intervention strategies for employee turnover. In: Johns N. (Ed). Productivity management in hospitality and tourism (1996), Cassell, London 68-95
    • (1996) Productivity management in hospitality and tourism , pp. 68-95
    • Deery, M.A.1    Iverson, R.D.2
  • 16
    • 8744309361 scopus 로고    scopus 로고
    • Work and family research in IO/OB: Content analysis and review of the literature (1980-2002)
    • Eby L.T., Casper W.J., Lockwood A., Bordeaux C., and Brinley A. Work and family research in IO/OB: Content analysis and review of the literature (1980-2002). Journal of Vocational Behavior 66 (2005) 124-197
    • (2005) Journal of Vocational Behavior , vol.66 , pp. 124-197
    • Eby, L.T.1    Casper, W.J.2    Lockwood, A.3    Bordeaux, C.4    Brinley, A.5
  • 17
    • 0026815701 scopus 로고
    • Antecedents and outcomes of work-family conflict: Testing a model of the work-family interface
    • Frone M.R., Russell M., and Cooper M.L. Antecedents and outcomes of work-family conflict: Testing a model of the work-family interface. Journal of Applied Psychology 77 1 (1992) 65-78
    • (1992) Journal of Applied Psychology , vol.77 , Issue.1 , pp. 65-78
    • Frone, M.R.1    Russell, M.2    Cooper, M.L.3
  • 18
    • 20744450277 scopus 로고    scopus 로고
    • Family friendly policies, supervisor support, work-family conflict, family-work conflict, and satisfaction: A test of a conceptual model
    • Frye N.K., and Breaugh J.A. Family friendly policies, supervisor support, work-family conflict, family-work conflict, and satisfaction: A test of a conceptual model. Journal of Business and Psychology 19 2 (2004) 197-220
    • (2004) Journal of Business and Psychology , vol.19 , Issue.2 , pp. 197-220
    • Frye, N.K.1    Breaugh, J.A.2
  • 19
    • 84998165417 scopus 로고
    • Employer supported child care, work/family conflict, and absenteeism: A field study
    • Goff S.J., Mount M.K., and Jamison R.L. Employer supported child care, work/family conflict, and absenteeism: A field study. Personnel Psychology 43 (1990) 793-809
    • (1990) Personnel Psychology , vol.43 , pp. 793-809
    • Goff, S.J.1    Mount, M.K.2    Jamison, R.L.3
  • 20
    • 0039545190 scopus 로고    scopus 로고
    • The conservation of resources model applied to work-family conflict and strain
    • Grandey A.A., and Cropanzano R. The conservation of resources model applied to work-family conflict and strain. Journal of Vocational Behavior 54 (1999) 350-370
    • (1999) Journal of Vocational Behavior , vol.54 , pp. 350-370
    • Grandey, A.A.1    Cropanzano, R.2
  • 21
    • 24944564787 scopus 로고    scopus 로고
    • Psychology at the intersection of work and family: Recommendations for employers, working families, and policymakers
    • Halpern D.F. Psychology at the intersection of work and family: Recommendations for employers, working families, and policymakers. American Psychologist 60 (2005) 397-409
    • (2005) American Psychologist , vol.60 , pp. 397-409
    • Halpern, D.F.1
  • 22
    • 84990374163 scopus 로고    scopus 로고
    • The consequences of dysfunctional customer behavior
    • Harris L.C., and Reynolds K.L. The consequences of dysfunctional customer behavior. Journal of Service Research 6 2 (2003) 144-161
    • (2003) Journal of Service Research , vol.6 , Issue.2 , pp. 144-161
    • Harris, L.C.1    Reynolds, K.L.2
  • 23
    • 0030501311 scopus 로고    scopus 로고
    • The management of customer-contact service employees: An empirical investigation
    • Hartline M.D., and Ferrell O.C. The management of customer-contact service employees: An empirical investigation. Journal of Marketing 60 (1996) 52-70
    • (1996) Journal of Marketing , vol.60 , pp. 52-70
    • Hartline, M.D.1    Ferrell, O.C.2
  • 25
    • 0024632747 scopus 로고
    • Conservation of resources: A new attempt at conceptualizing stress
    • Hobfoll S.E. Conservation of resources: A new attempt at conceptualizing stress. American Psychologist 44 3 (1989) 513-524
    • (1989) American Psychologist , vol.44 , Issue.3 , pp. 513-524
    • Hobfoll, S.E.1
  • 26
    • 0344784950 scopus 로고    scopus 로고
    • Social and psychological resources and adaptation
    • Hobfoll S.E. Social and psychological resources and adaptation. Review of General Psychology 6 4 (2002) 307-324
    • (2002) Review of General Psychology , vol.6 , Issue.4 , pp. 307-324
    • Hobfoll, S.E.1
  • 27
    • 27544458553 scopus 로고    scopus 로고
    • The effect of customer participation on service providers' job stress
    • Hsieh A.-T., and Yen C.-H. The effect of customer participation on service providers' job stress. The Service Industries Journal 25 7 (2005) 891-905
    • (2005) The Service Industries Journal , vol.25 , Issue.7 , pp. 891-905
    • Hsieh, A.-T.1    Yen, C.-H.2
  • 30
    • 29544442029 scopus 로고    scopus 로고
    • The effects of work role and family role variables on psychological and behavioral outcomes of frontline employees
    • Karatepe O.M., and Sokmen A. The effects of work role and family role variables on psychological and behavioral outcomes of frontline employees. Tourism Management 27 (2006) 255-268
    • (2006) Tourism Management , vol.27 , pp. 255-268
    • Karatepe, O.M.1    Sokmen, A.2
  • 31
    • 20444432313 scopus 로고    scopus 로고
    • Factors influencing productivity in small island hotels: Evidence from Northern Cyprus
    • Kilic H., and Okumus F. Factors influencing productivity in small island hotels: Evidence from Northern Cyprus. International Journal of Contemporary Hospitality Management 17 4 (2005) 315-331
    • (2005) International Journal of Contemporary Hospitality Management , vol.17 , Issue.4 , pp. 315-331
    • Kilic, H.1    Okumus, F.2
  • 32
    • 0037265938 scopus 로고    scopus 로고
    • Subjective norms: Effects on job satisfaction
    • Lam T., Pine R., and Baum T. Subjective norms: Effects on job satisfaction. Annals of Tourism Research 30 1 (2003) 160-177
    • (2003) Annals of Tourism Research , vol.30 , Issue.1 , pp. 160-177
    • Lam, T.1    Pine, R.2    Baum, T.3
  • 33
    • 0010909993 scopus 로고
    • Stress and coping in tourist attraction employees
    • Law J., Pearce P.L., and Woods B.A. Stress and coping in tourist attraction employees. Tourism Management 16 4 (1995) 277-284
    • (1995) Tourism Management , vol.16 , Issue.4 , pp. 277-284
    • Law, J.1    Pearce, P.L.2    Woods, B.A.3
  • 36
    • 84986085936 scopus 로고    scopus 로고
    • Measurement in a cross-cultural environment: Survey translation issues
    • McGorry S.Y. Measurement in a cross-cultural environment: Survey translation issues. Qualitative Market Research: An International Journal 3 2 (2000) 74-81
    • (2000) Qualitative Market Research: An International Journal , vol.3 , Issue.2 , pp. 74-81
    • McGorry, S.Y.1
  • 37
    • 33748885246 scopus 로고    scopus 로고
    • The relationship of work-family conflicts and family-work conflict to job satisfaction
    • Namasivayam K., and Mount D.J. The relationship of work-family conflicts and family-work conflict to job satisfaction. Journal of Hospitality & Tourism Research 28 2 (2004) 242-250
    • (2004) Journal of Hospitality & Tourism Research , vol.28 , Issue.2 , pp. 242-250
    • Namasivayam, K.1    Mount, D.J.2
  • 38
    • 0030501620 scopus 로고    scopus 로고
    • Development and validation of work-family conflict and family-work conflict scales
    • Netemeyer R.G., Boles J.S., and McMurrian R. Development and validation of work-family conflict and family-work conflict scales. Journal of Applied Psychology 81 4 (1996) 400-410
    • (1996) Journal of Applied Psychology , vol.81 , Issue.4 , pp. 400-410
    • Netemeyer, R.G.1    Boles, J.S.2    McMurrian, R.3
  • 39
    • 0347693462 scopus 로고    scopus 로고
    • A cross-national model of job-related outcomes of work role and family role variables: A retail sales context
    • Netemeyer R.G., Brashear-Alejandro T., and Boles J.S. A cross-national model of job-related outcomes of work role and family role variables: A retail sales context. Journal of the Academy of Marketing Science 32 1 (2004) 49-60
    • (2004) Journal of the Academy of Marketing Science , vol.32 , Issue.1 , pp. 49-60
    • Netemeyer, R.G.1    Brashear-Alejandro, T.2    Boles, J.S.3
  • 40
    • 17544366412 scopus 로고    scopus 로고
    • Conflicts in the work-family interface: Links to job stress, customer service employee performance, and customer purchase intent
    • Netemeyer R.G., Maxham J.G., and Pullig C. Conflicts in the work-family interface: Links to job stress, customer service employee performance, and customer purchase intent. Journal of Marketing 69 (2005) 130-143
    • (2005) Journal of Marketing , vol.69 , pp. 130-143
    • Netemeyer, R.G.1    Maxham, J.G.2    Pullig, C.3
  • 42
    • 27744600997 scopus 로고    scopus 로고
    • Work/family conflict, psychological well-being, satisfaction and social support: A longitudinal study in New Zealand
    • O'Driscoll M.P., Brough P., and Kalliath T.J. Work/family conflict, psychological well-being, satisfaction and social support: A longitudinal study in New Zealand. Equal Opportunities International 23 1/2 (2004) 36-56
    • (2004) Equal Opportunities International , vol.23 , Issue.1-2 , pp. 36-56
    • O'Driscoll, M.P.1    Brough, P.2    Kalliath, T.J.3
  • 44
    • 38149146345 scopus 로고
    • Exploring the influence of workplace relationships on work-related attitudes and behaviors in the hospitality work environment
    • Ross L.E., and Boles J.S. Exploring the influence of workplace relationships on work-related attitudes and behaviors in the hospitality work environment. International Journal of Hospitality Management 13 2 (1994) 155-171
    • (1994) International Journal of Hospitality Management , vol.13 , Issue.2 , pp. 155-171
    • Ross, L.E.1    Boles, J.S.2
  • 45
    • 0038327671 scopus 로고    scopus 로고
    • Coping with multiple dimensions of work-family conflict
    • Rotondo D.M., Carlson D.S., and Kincaid J.F. Coping with multiple dimensions of work-family conflict. Personnel Review 32 3 (2003) 275-296
    • (2003) Personnel Review , vol.32 , Issue.3 , pp. 275-296
    • Rotondo, D.M.1    Carlson, D.S.2    Kincaid, J.F.3
  • 46
    • 8644239882 scopus 로고    scopus 로고
    • When do customer contact employees satisfy customers?
    • Sergeant A., and Frenkel S. When do customer contact employees satisfy customers?. Journal of Service Research 3 1 (2000) 18-34
    • (2000) Journal of Service Research , vol.3 , Issue.1 , pp. 18-34
    • Sergeant, A.1    Frenkel, S.2
  • 47
    • 0030486253 scopus 로고    scopus 로고
    • Do organizational practices matter in role stress processes? A study of direct and moderating effects for marketing-oriented boundary spanners
    • Singh J., Verbeke W., and Rhoads G.K. Do organizational practices matter in role stress processes? A study of direct and moderating effects for marketing-oriented boundary spanners. Journal of Marketing 60 (1996) 69-86
    • (1996) Journal of Marketing , vol.60 , pp. 69-86
    • Singh, J.1    Verbeke, W.2    Rhoads, G.K.3
  • 48
    • 33644917561 scopus 로고    scopus 로고
    • Statistical Yearbook of Tourism, State Printing House, Lefkosa, Turkish Republic of Northern Cyprus
    • Statistical Yearbook of Tourism. Tourism and planning office (2003), State Printing House, Lefkosa, Turkish Republic of Northern Cyprus
    • (2003) Tourism and planning office
  • 50
    • 57849168812 scopus 로고
    • Impact of family supportive work variables on work-family conflict and strain: A control perspective
    • Thomas L.T., and Ganster D.C. Impact of family supportive work variables on work-family conflict and strain: A control perspective. Journal of Applied Psychology 80 1 (1995) 6-15
    • (1995) Journal of Applied Psychology , vol.80 , Issue.1 , pp. 6-15
    • Thomas, L.T.1    Ganster, D.C.2
  • 51
    • 84992979575 scopus 로고    scopus 로고
    • Effects of contact employee supports on critical employee responses and customer service evaluation
    • Yoon M.H., Seo J.H., and Yoon T.S. Effects of contact employee supports on critical employee responses and customer service evaluation. Journal of Services Marketing 18 5 (2004) 395-412
    • (2004) Journal of Services Marketing , vol.18 , Issue.5 , pp. 395-412
    • Yoon, M.H.1    Seo, J.H.2    Yoon, T.S.3


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.