Servicescape elements, customer predispositions and service experience: The case of theme park visitors

Tourism Management

Volumn 36, Issue , 2013, Pages 541-551

  Dong, Ping ^a   Siu, Noel Yee Man ^b  

^a UNIVERSITY OF TORONTO   (Canada)

^b HONG KONG BAPTIST UNIVERSITY   (Hong Kong)

Author keywords

Customer predisposition characteristics; Customer service experience; Servicescape; Theme park service

Indexed keywords

THEORETICAL STUDY; TOURISM DEVELOPMENT; TOURISM MANAGEMENT; TOURIST BEHAVIOR;

CHINA; HONG KONG;

EID: 85028169846     PISSN: 02615177     EISSN: None     Source Type: Journal    
DOI: 10.1016/j.tourman.2012.09.004     Document Type: Article

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