Interaction behaviors leading to comfort in the service encounter

Journal of Services Marketing

Volumn 25, Issue 3, 2011, Pages 176-189

  Lloyd, Alison E ^a   Luk, Sherriff T K ^a  

^a HONG KONG POLYTECHNIC UNIVERSITY   (Hong Kong)

Author keywords

Customer satisfaction; Customer services quality; Employee behaviour; Social interaction

Indexed keywords

EID: 79955935677     PISSN: 08876045     EISSN: None     Source Type: Journal    
DOI: 10.1108/08876041111129164     Document Type: Article

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