The impact of servicescape on quality perception

European Journal of Marketing

Volumn 39, Issue 7-8, 2005, Pages 785-808

  Reimer, Anja ^a   Kuehn, Richard ^b  

^a UNIVERSITY OF SOUTHERN CALIFORNIA   (United States)

^b UNIVERSITY OF BERN   (Switzerland)

Author keywords

Customer services quality; Service industries; SERVQUAL

Indexed keywords

EID: 21244446695     PISSN: 03090566     EISSN: None     Source Type: Journal    
DOI: 10.1108/03090560510601761     Document Type: Review

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