메뉴 건너뛰기




Volumn 12, Issue 3, 2002, Pages 243-252

The role of consumption emotions in the satisfaction response

Author keywords

[No Author keywords available]

Indexed keywords


EID: 0036386394     PISSN: 10577408     EISSN: None     Source Type: Journal    
DOI: 10.1207/S15327663JCP1203_06     Document Type: Article
Times cited : (183)

References (24)
  • 3
    • 0001982815 scopus 로고
    • The impact of feelings on ad-based affect and cognition
    • Burke, Marian Chapman, & Edell, Julie A. (1989). The impact of feelings on ad-based affect and cognition. Journal of Marketing Research, 26, 69-83.
    • (1989) Journal of Marketing Research , vol.26 , pp. 69-83
    • Burke, M.C.1    Edell, J.A.2
  • 4
    • 0000375425 scopus 로고
    • An investigation into the determinants of customer satisfaction
    • Churchill, Gilbert A., Jr., & Surprenant, Carol. (1982). An investigation into the determinants of customer satisfaction. Journal of Marketing Research, 19, 491-504.
    • (1982) Journal of Marketing Research , vol.19 , pp. 491-504
    • Churchill, A.G.1    Surprenant, C.2
  • 5
    • 0001233586 scopus 로고
    • The power of feelings in understanding advertising effects
    • Edell, Julie A., & Burke, Marian Chapman. (1987). The power of feelings in understanding advertising effects. Journal of Consumer Research, 14, 421-433.
    • (1987) Journal of Consumer Research , vol.14 , pp. 421-433
    • Edell, J.A.1    Burke, M.C.2
  • 6
    • 0002020889 scopus 로고
    • Hedonic consumption: Emerging concepts, methods and propositions
    • Hirschman, Elizabeth C., & Holbrook, Morris B. (1982). Hedonic consumption: Emerging concepts, methods and propositions. Journal of Marketing, 46, 92-101.
    • (1982) Journal of Marketing , vol.46 , pp. 92-101
    • Hirschman, E.C.1    Holbrook, M.B.2
  • 7
    • 21844500928 scopus 로고
    • The role of affective expectations in subjective experience and decision-making
    • Klaaren, Kristen J., Hodges, Sara D., & Wilson, Timothy D. (1994). The role of affective expectations in subjective experience and decision-making. Social Cognition, 12, 77-101.
    • (1994) Social Cognition , vol.12 , pp. 77-101
    • Klaaren, K.J.1    Hodges, S.D.2    Wilson, T.D.3
  • 8
    • 21344486274 scopus 로고
    • Assessing the dimensionality and structure of consumption experience: Evaluation, feeling, and satisfaction
    • Mano, Haim, & Oliver, Richard L. (1993). Assessing the dimensionality and structure of consumption experience: Evaluation, feeling, and satisfaction, Journal of Consumer Research, 20, 451-466.
    • (1993) Journal of Consumer Research , vol.20 , pp. 451-466
    • Mano, H.1    Oliver, R.L.2
  • 9
    • 0000396442 scopus 로고
    • A cognitive model of the antecedents and consequences of satisfaction decisions
    • Oliver, Richard L. (1980). A cognitive model of the antecedents and consequences of satisfaction decisions. Journal of Marketing Research, 17, 460-469.
    • (1980) Journal of Marketing Research , vol.17 , pp. 460-469
    • Oliver, R.L.1
  • 10
    • 0002106437 scopus 로고
    • Cognitive, affective, and attribute bases of the satisfaction response
    • Oliver, Richard L. (1993). Cognitive, affective, and attribute bases of the satisfaction response. Journal of Consumer Research, 20, 418-430.
    • (1993) Journal of Consumer Research , vol.20 , pp. 418-430
    • Oliver, R.L.1
  • 12
    • 0000955112 scopus 로고
    • Response determinants in satisfaction judgments
    • Oliver, Richard L., & DeSarbo, Wayne S. (1988). Response determinants in satisfaction judgments. Journal of Consumer Research, 14, 495-507.
    • (1988) Journal of Consumer Research , vol.14 , pp. 495-507
    • Oliver, R.L.1    DeSarbo, W.S.2
  • 13
    • 0031227465 scopus 로고    scopus 로고
    • Customer delight: Foundations, findings, and managerial insight
    • Oliver, Richard L., Rust, Roland T., & Varki, Sajeev. (1997). Customer delight: Foundations, findings, and managerial insight. Journal of Retailing, 73, 311-336.
    • (1997) Journal of Retailing , vol.73 , pp. 311-336
    • Oliver, R.L.1    Rust, R.T.2    Varki, S.3
  • 14
    • 0001820268 scopus 로고    scopus 로고
    • Anticipating the future: The role of consumption visions in consumer behavior
    • Kim P. Corfman & John G, Lynch, Jr. (Eds.), Provo, UT: Association for Consumer Research
    • Phillips, Diane M. (1996). Anticipating the future: The role of consumption visions in consumer behavior. In Kim P. Corfman & John G, Lynch, Jr. (Eds.), Advances in consumer research (Vol. 23, pp. 70-75). Provo, UT: Association for Consumer Research.
    • (1996) Advances in Consumer Research , vol.23 , pp. 70-75
    • Phillips, D.M.1
  • 15
    • 0001085672 scopus 로고
    • Consumption visions in consumer decision making
    • Frank Kardes & Mita Sujan (Eds), Provo, UT: Association for Consumer Research
    • Phillips, Diane M., Olson, Jerry C., & Baumgartner, Hans. (1995). Consumption visions in consumer decision making. In Frank Kardes & Mita Sujan (Eds), Advances in consumer research (Vol. 22, pp. 280-284). Provo, UT: Association for Consumer Research.
    • (1995) Advances in Consumer Research , vol.22 , pp. 280-284
    • Phillips, D.M.1    Olson, J.C.2    Baumgartner, H.3
  • 16
    • 21344475522 scopus 로고
    • Influencing consumer judgments using autobiographical memories: A self-referencing perspective
    • Sujan, Mita, Bettman, James R., & Baumgartner, Hans. (1993). Influencing consumer judgments using autobiographical memories: A self-referencing perspective, Journal of Marketing Research, 30, 422-436.
    • (1993) Journal of Marketing Research , vol.30 , pp. 422-436
    • Sujan, M.1    Bettman, J.R.2    Baumgartner, H.3
  • 17
    • 0002271779 scopus 로고
    • Models of customer satisfaction formation: An extension
    • Tse, David K., & Wilton, Peter C. (1988). Models of customer satisfaction formation: An extension. Journal of Marketing Research, 25, 204-212.
    • (1988) Journal of Marketing Research , vol.25 , pp. 204-212
    • Tse, D.K.1    Wilton, P.C.2
  • 18
    • 0001832733 scopus 로고
    • Intrapersonal affective influences on consumer satisfaction with products
    • Westbrook, Robert A. (1980). Intrapersonal affective influences on consumer satisfaction with products. Journal of Consumer Research, 7, 49-54.
    • (1980) Journal of Consumer Research , vol.7 , pp. 49-54
    • Westbrook, R.A.1
  • 19
    • 0000922949 scopus 로고
    • Product/consumption-based affective responses and postpurchase processes
    • Westbrook, Robert A. (1987). Product/consumption-based affective responses and postpurchase processes. Journal of Marketing Research, 24, 258-270.
    • (1987) Journal of Marketing Research , vol.24 , pp. 258-270
    • Westbrook, R.A.1
  • 20
    • 0002815002 scopus 로고
    • The dimensionality of consumption emotion patterns and consumer satisfaction
    • Westbrook, Robert A., & Oliver, Richard L. (1991). The dimensionality of consumption emotion patterns and consumer satisfaction. Journal of Consumer Research, 18, 84-91.
    • (1991) Journal of Consumer Research , vol.18 , pp. 84-91
    • Westbrook, R.A.1    Oliver, R.L.2
  • 21
    • 0003927064 scopus 로고
    • "Expectation whirls me round": The role of affective expectations in affective experience
    • Margaret S. Clark (Ed.), Emotion and Social Behavior. Newbury Park, CA: Sage
    • Wilson, Timothy D., & Klaaren, Kristen J. (1992). "Expectation whirls me round": The role of affective expectations in affective experience. In Margaret S. Clark (Ed.), Review of Personality and Social Psychology (Vol. 14, pp. 1-31). Emotion and Social Behavior. Newbury Park, CA: Sage.
    • (1992) Review of Personality and Social Psychology , vol.14 , pp. 1-31
    • Wilson, T.D.1    Klaaren, K.J.2
  • 22
    • 0024654185 scopus 로고
    • Preferences as expectation-driven inferences: Effects of affective expectations on affective experience
    • Wilson, Timothy D., Lisle, Douglas J., Kraft, Delores, & Wetzel, Christopher G. (1989). Preferences as expectation-driven inferences: Effects of affective expectations on affective experience. Journal of Personality and Social Psychology, 56, 519-530.
    • (1989) Journal of Personality and Social Psychology , vol.56 , pp. 519-530
    • Wilson, T.D.1    Lisle, D.J.2    Kraft, D.3    Wetzel, C.G.4
  • 23
    • 0037745497 scopus 로고
    • A model of consumer response to communication and product experiences
    • Arch Woodside & Larry Percy (Eds.), Lexington, MA: Lexington
    • Wilton, Peter C., & Tse, David K. (1983). A model of consumer response to communication and product experiences. In Arch Woodside & Larry Percy (Eds.), Advertising and consumer psychology (pp. 315-332). Lexington, MA: Lexington.
    • (1983) Advertising and Consumer Psychology , pp. 315-332
    • Wilton, P.C.1    Tse, D.K.2
  • 24
    • 0002472115 scopus 로고
    • A critical review of consumer satisfaction
    • V. Zeithaml (Ed.), Chicago: American Marketing Association
    • Yi, Youjae. (1991). A critical review of consumer satisfaction. In V. Zeithaml (Ed.), Review of marketing 1990 (pp. 68-123). Chicago: American Marketing Association.
    • (1991) Review of Marketing 1990 , pp. 68-123
    • Yi, Y.1


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.