Dimensions of lodging guest satisfaction among guests with mobility challenges: A mixed-method analysis of web-based texts

Tourism Management

Volumn 53, Issue , 2016, Pages 13-27

  Zhang, Ye ^a   Cole, Shu Tian ^b  

^a FLORIDA ATLANTIC UNIVERSITY   (United States)

^b INDIANA UNIVERSITY   (United States)

Author keywords

Content analysis; Disabilities; EWOM; Guest satisfaction; Lodging services; Mixed methods; Strategic service management; Web data

Indexed keywords

ACCESSIBILITY; CONCEPTUAL FRAMEWORK; DISABILITY; MOBILITY; SERVICE PROVISION; TOURISM MANAGEMENT; TOURIST DESTINATION;

EID: 84941894909     PISSN: 02615177     EISSN: None     Source Type: Journal    
DOI: 10.1016/j.tourman.2015.09.001     Document Type: Article

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