Air the anger: Investigating online complaints on luxury hotels

Journal of Hospitality and Tourism Technology

Volumn 3, Issue 2, 2012, Pages 96-106

  Ekiz, Erdogan ^a   Khoo Lattimore, Catheryn ^b   Memarzadeh, Faranak ^b  

^a ALFAISAL UNIVERSITY   (Saudi Arabia)

^b TAYLOR S UNIVERSITY   (Malaysia)

Author keywords

Complaints; Consumer behaviour; Hotels; Internet; Luxury hotels; Malaysia; Online complaints; Tourism; TripAdvisor

Indexed keywords

EID: 84869220278     PISSN: 17579880     EISSN: 17579899     Source Type: Journal    
DOI: 10.1108/17579881211248817     Document Type: Article

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