The voice of tourists with mobility disabilities: Insights from online customer complaint websites

International Journal of Contemporary Hospitality Management

Volumn 24, Issue 3, 2012, Pages 451-476

  Kim, Song Ee ^a   Lehto, Xinran Y ^a  

^a PURDUE UNIVERSITY   (United States)

Author keywords

Critical Incident Technique (CIT); Disabled tourists; Online customer complaint; Recovery; Service failures

Indexed keywords

EID: 84859700409     PISSN: 09596119     EISSN: None     Source Type: Journal    
DOI: 10.1108/09596111211217905     Document Type: Review

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