A critical review of techniques for classifying quality attributes in the Kano model

Managing Service Quality

Volumn 21, Issue 1, 2011, Pages 46-66

  Mikulić, Josip ^a   Prebežac, Darko ^a  

^a UNIVERSITY OF ZAGREB   (Croatia)

Author keywords

Classification; Critical incident technique; Customer satisfaction; Marketing models; Quality management

Indexed keywords

EID: 78651440367     PISSN: 09604529     EISSN: None     Source Type: Journal    
DOI: 10.1108/09604521111100243     Document Type: Review

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