Text analysis of consumer reviews: The case of virtual travel firms

Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)

Volumn 4557 LNCS, Issue PART 1, 2007, Pages 490-499

  Lehto, Xinran ^a   Park, Jung Kun ^a   Park, Ounjoung ^a   Lehto, Mark R ^b  

^a PURDUE UNIVERSITY   (United States)

^b SCHOOL OF INDUSTRIAL ENGINEERING   (United States)

Author keywords

Complaint; Compliment; e satisfaction; Online product review; Virtual travel agent

Indexed keywords

CONSUMER ELECTRONICS; ELECTRONIC COMMERCE; ENGINEERING RESEARCH; KNOWLEDGE MANAGEMENT; ONLINE SYSTEMS; PROBLEM SOLVING;

E-SATISFACTION; ONLINE PRODUCT REVIEW; VIRTUAL TRAVEL AGENTS;

VIRTUAL REALITY;

EID: 38149098482     PISSN: 03029743     EISSN: 16113349     Source Type: Book Series    
DOI: 10.1007/978-3-540-73345-4_56     Document Type: Conference Paper

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