Customer responses to integrity issues for travel services in China a content analysis based on online complaints

International Journal of Contemporary Hospitality Management

Volumn 27, Issue 2, 2015, Pages 199-213

  Gong, Jin Hong ^a   Xie, Li Shan ^b   Peng, Jia Min ^c   Guan, Xin Hua ^b  

^a SOUTH CHINA AGRICULTURAL UNIVERSITY   (China)

^b SUN YAT SEN UNIVERSITY   (China)

^c GUANGDONG UNIVERSITY OF TECHNOLOGY   (China)

Author keywords

China; Integrity issues; Negative emotion; Perceived unfairness; Responsibility attribution; Travel services

Indexed keywords

EID: 84961291651     PISSN: 09596119     EISSN: None     Source Type: Journal    
DOI: 10.1108/IJCHM-01-2013-0054     Document Type: Article

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