-
1
-
-
78650231861
-
Residents as travel destination information providers: an online community perspective
-
Arsal I., Woosnam K.M., Baldwin E.D., Backman S.J. Residents as travel destination information providers: an online community perspective. J. Travel Res. 2010, 49(4):400-413.
-
(2010)
J. Travel Res.
, vol.49
, Issue.4
, pp. 400-413
-
-
Arsal, I.1
Woosnam, K.M.2
Baldwin, E.D.3
Backman, S.J.4
-
2
-
-
0032285185
-
Constructive consumer choice processes
-
Bettman J., Luce M., Payne J. Constructive consumer choice processes. J Consum. Res. 1998, 25(3):187-217.
-
(1998)
J Consum. Res.
, vol.25
, Issue.3
, pp. 187-217
-
-
Bettman, J.1
Luce, M.2
Payne, J.3
-
3
-
-
70450195291
-
A storytelling perspective on online customer reviews reporting service failure and recovery
-
Black H.G., Kelley S.W. A storytelling perspective on online customer reviews reporting service failure and recovery. J. Travel Tourism Market. 2009, 26:169-179.
-
(2009)
J. Travel Tourism Market.
, vol.26
, pp. 169-179
-
-
Black, H.G.1
Kelley, S.W.2
-
4
-
-
78651409680
-
Vacationers and e-WOM: who posts, and why, where, and what?
-
Bronner F., Hoog R. Vacationers and e-WOM: who posts, and why, where, and what?. J. Travel Res. 2011, 50(1):15-26.
-
(2011)
J. Travel Res.
, vol.50
, Issue.1
, pp. 15-26
-
-
Bronner, F.1
Hoog, R.2
-
5
-
-
77955418517
-
Determinants of the intention to participate in firm-hosted online travel communities and effects on consumer behavioral intentions
-
Casaló L., Flavián C., Guinalíu M. Determinants of the intention to participate in firm-hosted online travel communities and effects on consumer behavioral intentions. Tourism Manage. 2010, 31:898-911.
-
(2010)
Tourism Manage.
, vol.31
, pp. 898-911
-
-
Casaló, L.1
Flavián, C.2
Guinalíu, M.3
-
6
-
-
70350437399
-
Measuring guest satisfaction and competitive position in the hospitality and tourism industry
-
Crotts J.C., Mason P.R., Davis B. Measuring guest satisfaction and competitive position in the hospitality and tourism industry. J. Travel Res. 2009, 48(2):139-151.
-
(2009)
J. Travel Res.
, vol.48
, Issue.2
, pp. 139-151
-
-
Crotts, J.C.1
Mason, P.R.2
Davis, B.3
-
7
-
-
77951516228
-
Customer loyalty: toward an integrated conceptual framework
-
Dickinger A., Basu K. Customer loyalty: toward an integrated conceptual framework. Acad. Mark. Sci. 1994, 22(2):99-113.
-
(1994)
Acad. Mark. Sci.
, vol.22
, Issue.2
, pp. 99-113
-
-
Dickinger, A.1
Basu, K.2
-
8
-
-
79958146332
-
The trustworthiness of online channels for experience- and goal-directed search tasks
-
Dickinger A. The trustworthiness of online channels for experience- and goal-directed search tasks. J. Travel Res. 2011, 50(4):378-391.
-
(2011)
J. Travel Res.
, vol.50
, Issue.4
, pp. 378-391
-
-
Dickinger, A.1
-
12
-
-
84992831489
-
The measurement of word of mouth communication and an investigation of service quality and customer commitment as potential antecedents
-
Harrison-Wallker L.J. The measurement of word of mouth communication and an investigation of service quality and customer commitment as potential antecedents. J. Serv. Res. 2001, 4(1):60-75.
-
(2001)
J. Serv. Res.
, vol.4
, Issue.1
, pp. 60-75
-
-
Harrison-Wallker, L.J.1
-
13
-
-
79551497463
-
Small accommodation providers and UGC web sites: perceptions and practices
-
Hills J.R., Cairncross G. Small accommodation providers and UGC web sites: perceptions and practices. Int. J. Contemp. Hospitality Manage. 2010, 23(1):26-43.
-
(2010)
Int. J. Contemp. Hospitality Manage.
, vol.23
, Issue.1
, pp. 26-43
-
-
Hills, J.R.1
Cairncross, G.2
-
14
-
-
77956849481
-
Online information search strategies: a focus on flights and accommodation
-
Jun S.H., Vogt C.A., MacKay K.J. Online information search strategies: a focus on flights and accommodation. J. Travel Tourism Mark. 2010, 27:579-595.
-
(2010)
J. Travel Tourism Mark.
, vol.27
, pp. 579-595
-
-
Jun, S.H.1
Vogt, C.A.2
MacKay, K.J.3
-
15
-
-
80054000058
-
Effects of gender and expertise on consumers' motivation to read online hotel reviews
-
Kim E.E.K., Mattila A.S., Baloglu S. Effects of gender and expertise on consumers' motivation to read online hotel reviews. Cornell Hospitality Quarterly 2011, 52(4):399-406.
-
(2011)
Cornell Hospitality Quarterly
, vol.52
, Issue.4
, pp. 399-406
-
-
Kim, E.E.K.1
Mattila, A.S.2
Baloglu, S.3
-
16
-
-
56949095038
-
The effects of perceived justice on recovery satisfaction, trust, word-of-mouth, and revisit intention in upscale hotels
-
Kim T., Kim W.G., Kim H.B. The effects of perceived justice on recovery satisfaction, trust, word-of-mouth, and revisit intention in upscale hotels. Tourism Manage. 2009, 30:51-62.
-
(2009)
Tourism Manage.
, vol.30
, pp. 51-62
-
-
Kim, T.1
Kim, W.G.2
Kim, H.B.3
-
17
-
-
84859056014
-
Helpful reviewers in tripadvisor, an online travel community
-
Lee H.A., Law R., Murphy J. Helpful reviewers in tripadvisor, an online travel community. J. Travel Tourism Market. 2011, 28:675-688.
-
(2011)
J. Travel Tourism Market.
, vol.28
, pp. 675-688
-
-
Lee, H.A.1
Law, R.2
Murphy, J.3
-
18
-
-
38849145587
-
Electronic word-of-mouth in hospitality and tourism management
-
Litvin S.W., Goldsmith R.E., Pan B. Electronic word-of-mouth in hospitality and tourism management. Tourism Manage. 2008, 29:458-468.
-
(2008)
Tourism Manage.
, vol.29
, pp. 458-468
-
-
Litvin, S.W.1
Goldsmith, R.E.2
Pan, B.3
-
19
-
-
79955146229
-
Corporate reputation, satisfaction, delight, and loyalty towards rural lodging units in Portugal
-
Loureiro S.M.C., Kastenholz E. Corporate reputation, satisfaction, delight, and loyalty towards rural lodging units in Portugal. IJHM 2011, 30:575-583.
-
(2011)
IJHM
, vol.30
, pp. 575-583
-
-
Loureiro, S.M.C.1
Kastenholz, E.2
-
20
-
-
84860158734
-
Building a model of commitment for Generation Y: an empirical study on e-travel retailers
-
Nusair K., Parsa H.G., Cobanoglu C. Building a model of commitment for Generation Y: an empirical study on e-travel retailers. Tourism Manage. 2011, 32:833-843.
-
(2011)
Tourism Manage.
, vol.32
, pp. 833-843
-
-
Nusair, K.1
Parsa, H.G.2
Cobanoglu, C.3
-
21
-
-
2342429227
-
An evaluation methodology for hotel electronic channels of distribution
-
O'Connor P., Frew A.J. An evaluation methodology for hotel electronic channels of distribution. Int. J. Hospitality Manage. 2004, 23(2):179-199.
-
(2004)
Int. J. Hospitality Manage.
, vol.23
, Issue.2
, pp. 179-199
-
-
O'Connor, P.1
Frew, A.J.2
-
23
-
-
78649880855
-
Exploring the adoption and processing of online holiday reviews: a grounded theory approach
-
Papathanassis A., Knolle F. Exploring the adoption and processing of online holiday reviews: a grounded theory approach. Tourism Manage. 2011, 32:215-224.
-
(2011)
Tourism Manage.
, vol.32
, pp. 215-224
-
-
Papathanassis, A.1
Knolle, F.2
-
24
-
-
79960296429
-
Travelers' social identification and membership behaviors in online travel community
-
Qu H., Lee H. Travelers' social identification and membership behaviors in online travel community. Tourism Manage. 2011, 32:1262-1270.
-
(2011)
Tourism Manage.
, vol.32
, pp. 1262-1270
-
-
Qu, H.1
Lee, H.2
-
25
-
-
79960306517
-
Effects of dissatisfaction in tourist services: the role of anger and regret
-
Sánchez-García I., Currás-Pérez R. Effects of dissatisfaction in tourist services: the role of anger and regret. Tourism Manage. 2011, 32:1397-1406.
-
(2011)
Tourism Manage.
, vol.32
, pp. 1397-1406
-
-
Sánchez-García, I.1
Currás-Pérez, R.2
-
26
-
-
79960306518
-
The impact of online reviews on hotel booking intentions and perception of trust
-
Sparks B.A., Browning V. The impact of online reviews on hotel booking intentions and perception of trust. Tourism Manage. 2011, 32:1310-1323.
-
(2011)
Tourism Manage.
, vol.32
, pp. 1310-1323
-
-
Sparks, B.A.1
Browning, V.2
-
29
-
-
33750002969
-
Online word-of-mouth: an exploration of its antecedents and consequences
-
Sun T., Youn S., Wu G., Kuntaraporn M. Online word-of-mouth: an exploration of its antecedents and consequences. J. Comput. Mediat. Commun. 2006, 11:1104-1127.
-
(2006)
J. Comput. Mediat. Commun.
, vol.11
, pp. 1104-1127
-
-
Sun, T.1
Youn, S.2
Wu, G.3
Kuntaraporn, M.4
-
30
-
-
79952464726
-
Is there any gender effect on the relationship between service quality and word-of-mouth?
-
Sun L.B., Qu H. Is there any gender effect on the relationship between service quality and word-of-mouth?. J. Travel Tourism Market. 2011, 28:210-224.
-
(2011)
J. Travel Tourism Market.
, vol.28
, pp. 210-224
-
-
Sun, L.B.1
Qu, H.2
-
31
-
-
70450184407
-
Critical incidents in tourism: failure, recovery, customer switching, and word-of-mouth behaviors
-
Swanson S.R., Hsu M.K. Critical incidents in tourism: failure, recovery, customer switching, and word-of-mouth behaviors. J. Travel Tourism Market. 2009, 26:180-194.
-
(2009)
J. Travel Tourism Market.
, vol.26
, pp. 180-194
-
-
Swanson, S.R.1
Hsu, M.K.2
-
32
-
-
80053980134
-
Travel planning: searching for and booking hotels on the internet
-
Toh R.S., DeKay C.F., Raven P. Travel planning: searching for and booking hotels on the internet. Cornell Hospitality Q. 2011, 52(4):388-398.
-
(2011)
Cornell Hospitality Q.
, vol.52
, Issue.4
, pp. 388-398
-
-
Toh, R.S.1
DeKay, C.F.2
Raven, P.3
-
33
-
-
78649303676
-
Customer choice modeling in hospitality services: a review of past research and discussion of some new applications
-
Verma R. Customer choice modeling in hospitality services: a review of past research and discussion of some new applications. Cornell Hospitality Q. 2010, 51(4):470-478.
-
(2010)
Cornell Hospitality Q.
, vol.51
, Issue.4
, pp. 470-478
-
-
Verma, R.1
-
34
-
-
56649111315
-
Tried and tested: the impact of online hotel reviews on consumer consideration
-
Vermeulen I.E., Seegers D. Tried and tested: the impact of online hotel reviews on consumer consideration. Tourism Manage. 2009, 30:123-127.
-
(2009)
Tourism Manage.
, vol.30
, pp. 123-127
-
-
Vermeulen, I.E.1
Seegers, D.2
-
35
-
-
70350266232
-
Factors affecting the online travel buying decision: a review
-
Wen I. Factors affecting the online travel buying decision: a review. Int. J. Contemp. Hospitality Manage. 2009, 21(6):752-765.
-
(2009)
Int. J. Contemp. Hospitality Manage.
, vol.21
, Issue.6
, pp. 752-765
-
-
Wen, I.1
-
36
-
-
70450222339
-
Role of social media in online travel information search
-
Xiang Z., Gretzel U. Role of social media in online travel information search. Tourism Manage. 2010, 31:179-188.
-
(2010)
Tourism Manage.
, vol.31
, pp. 179-188
-
-
Xiang, Z.1
Gretzel, U.2
-
37
-
-
77957860454
-
Consumers' responses to ambivalent online hotel reviews: the role of perceived source credibility and pre-decisional disposition
-
Xie H.J., Miao L., Kuo P., Lee B. Consumers' responses to ambivalent online hotel reviews: the role of perceived source credibility and pre-decisional disposition. IJHM 2011, 30:178-183.
-
(2011)
IJHM
, vol.30
, pp. 178-183
-
-
Xie, H.J.1
Miao, L.2
Kuo, P.3
Lee, B.4
-
38
-
-
84883712315
-
The role of cybermediaries in reputation building and price premiums in the online hotel market
-
Yacouel N., Fleischer A. The role of cybermediaries in reputation building and price premiums in the online hotel market. J. Travel Res. 2011, 50(1):1-8.
-
(2011)
J. Travel Res.
, vol.50
, Issue.1
, pp. 1-8
-
-
Yacouel, N.1
Fleischer, A.2
-
39
-
-
55549145746
-
The impact of online user reviews on hotel room sales
-
Ye Q., Law R., Gu B. The impact of online user reviews on hotel room sales. IJHM 2009, 28:180-182.
-
(2009)
IJHM
, vol.28
, pp. 180-182
-
-
Ye, Q.1
Law, R.2
Gu, B.3
-
40
-
-
7044247567
-
An examination of the effects of motivation and satisfaction on destination loyalty: a structural model
-
Yoon Y., Uysal M. An examination of the effects of motivation and satisfaction on destination loyalty: a structural model. Tourism Manage. 2005, 26(1):45-56.
-
(2005)
Tourism Manage.
, vol.26
, Issue.1
, pp. 45-56
-
-
Yoon, Y.1
Uysal, M.2
|