Asymmetric relationship between attribute performance and customer satisfaction: A new perspective

International Journal of Hospitality Management

Volumn 29, Issue 4, 2010, Pages 559-569

  Slevitch, Lisa ^a   Oh Haemoon, H ^b  

^a OKLAHOMA STATE UNIVERSITY   (United States)

^b UNIVERSITY OF MASSACHUSETTS   (United States)

Author keywords

Asymmetrical effects; Attribute level performance; Customer satisfaction; Performance optimization; Two factor theory

Indexed keywords

EID: 77954543280     PISSN: 02784319     EISSN: None     Source Type: Journal    
DOI: 10.1016/j.ijhm.2009.09.004     Document Type: Article

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