Measuring quality gaps in hotels: The case of Crete

International Journal of Contemporary Hospitality Management

Volumn 11, Issue 1, 1999, Pages 24-30

  Ingram, Hadyn ^a   Daskalakis, George ^b  

^a UNIVERSITY OF SURREY   (United Kingdom)

^b Jarvis Hotels   (United Kingdom)

Author keywords

Greece; Hotels; ISO 9000; Service quality

Indexed keywords

EID: 84986078045     PISSN: 09596119     EISSN: None     Source Type: Journal    
DOI: 10.1108/09596119910250364     Document Type: Article

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