One experience and multiple reviews: the case of upscale US hotels

Tourism Review

Volumn 68, Issue 3, 2013, Pages 3-20

  Torres, Edwin N ^a   Adler, Howard ^b   Lehto, Xinran ^b   Behnke, Carl ^b   Miao, li ^b  

^a UNIVERSITY OF CENTRAL FLORIDA   (United States)

^b PURDUE UNIVERSITY   (United States)

Author keywords

Consumer generated feedback; Customer satisfaction; Hotel rating systems; Hotels; Online reviews; TripAdvisor; United States of America

Indexed keywords

EID: 84883712030     PISSN: 16605373     EISSN: 17598451     Source Type: Journal    
DOI: 10.1108/TR-03-2013-0012     Document Type: Article

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