The servicescape as an antecedent to service quality and behavioral intentions

Journal of Services Marketing

Volumn 27, Issue 4, 2013, Pages 271-280

  Hooper, Daire ^a   Coughlan, Joseph ^a   Mullen, Michael R ^b  

^a DUBLIN INSTITUTE OF TECHNOLOGY   (Ireland)

^b FLORIDA ATLANTIC UNIVERSITY   (United States)

Author keywords

Behavioural intentions; Customer services quality; Service quality; Servicescapes; Shops; Store environments

Indexed keywords

EID: 84879939220     PISSN: 08876045     EISSN: None     Source Type: Journal    
DOI: 10.1108/08876041311330753     Document Type: Article

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