Consumer perceptions of frontline service employee personality traits, interaction quality, and consumer satisfaction

Service Industries Journal

Volumn 29, Issue 4, 2009, Pages 503-521

  Ekinci, Yuksel ^a   Dawes, Philip L ^b  

^a OXFORD BROOKES UNIVERSITY   (United Kingdom)

^b UNIVERSITY OF WOLVERHAMPTON   (United Kingdom)

Author keywords

Consumer satisfaction; Interaction quality; Sales force; Service employees; Service personality

Indexed keywords

CONSUMPTION BEHAVIOR; HUMAN BEHAVIOR; HUMAN RESOURCE; SERVICE SECTOR;

EID: 70349835550     PISSN: 02642069     EISSN: 17439507     Source Type: Journal    
DOI: 10.1080/02642060802283113     Document Type: Article

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