Service Quality Dimension and Customer Satisfaction: An Empirical Study in the Malaysian Hotel Industry

Services Marketing Quarterly

Volumn 34, Issue 2, 2013, Pages 115-125

  Amin, Muslim ^a   Yahya, Zatilaziya ^a   Ismayatim, Wan Faizatul Aniza ^a   Nasharuddin, Siti Zaroha ^a   Kassim, Emilia ^a  

^a MALAYSIA JAPAN INTERNATIONAL INSTITUTE OF TECHNOLOGY   (Malaysia)

Author keywords

customer satisfaction; hotel; Malaysia; service quality

Indexed keywords

EID: 84875986383     PISSN: 15332969     EISSN: 15332977     Source Type: Journal    
DOI: 10.1080/15332969.2013.770665     Document Type: Article

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