Re-thinking the conceptualization of customer value and service quality within the service-profit chain

Managing Service Quality

Volumn 16, Issue 1, 2006, Pages 23-36

  Walker, Rhett H ^a   Johnson, Lester W ^b   Sean, Leonard ^c  

^a LA TROBE UNIVERSITY   (Australia)

^b UNIVERSITY OF MELBOURNE   (Australia)

^c Labour Union Co Operative Retirement Fund   (Australia)

Author keywords

Customer satisfaction; Profit; Service quality assurance

Indexed keywords

EID: 31744431783     PISSN: 09604529     EISSN: None     Source Type: Journal    
DOI: 10.1108/09604520610639946     Document Type: Article

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