Service quality between internal customers and internal suppliers in an international airline

International Journal of Quality and Reliability Management

Volumn 18, Issue 4, 2001, Pages 371-386

  Frost, Frederick A ^a   Kumar, Mukesh ^a  

^a CURTIN UNIVERSITY   (Australia)

Author keywords

Airlines; Internal marketing; Service quality

Indexed keywords

EID: 80053472232     PISSN: 0265671X     EISSN: None     Source Type: Journal    
DOI: 10.1108/02656710110386996     Document Type: Article

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