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Volumn 25, Issue 2, 2013, Pages 124-140

Incongruent quality management perceptions between Malaysian hotel managers and employees

Author keywords

Human resources; Leadership; Malaysia; Malaysian hotels; MBNQA; Perceptions; Quality management; Quality practices

Indexed keywords

LEADERSHIP; MALAYSIA; MALAYSIANS; MBNQA; QUALITY PRACTICE;

EID: 84874163134     PISSN: 17542731     EISSN: None     Source Type: Journal    
DOI: 10.1108/17542731311299573     Document Type: Article
Times cited : (8)

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* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.