Examining the Success of the Online Public Grievance Redressal Systems: An Extension of the IS Success Model

Information Systems Management

Volumn 32, Issue 1, 2015, Pages 39-59

  Rana, Nripendra P ^a   Dwivedi, Yogesh K ^a   Williams, Michael D ^a   Lal, Banita ^b  

^a SWANSEA UNIVERSITY   (United Kingdom)

^b NOTTINGHAM TRENT UNIVERSITY   (United Kingdom)

Author keywords

DeLone and McLean model; e government; India; online public grievance redressal systems; systems success; trust

Indexed keywords

GOVERNMENT DATA PROCESSING; SOCIAL NETWORKING (ONLINE);

E-GOVERNMENTS; INDIA; INDIAN GOVERNMENT; IS SUCCESS MODEL; TRUST;

ONLINE SYSTEMS;

EID: 84920553624     PISSN: 10580530     EISSN: None     Source Type: Journal    
DOI: 10.1080/10580530.2015.983019     Document Type: Article

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