-
1
-
-
33745713609
-
Citizens and Consumers: A NPM dilemma
-
Aberbach, J., and Christensen, T. "Citizens and Consumers: A NPM dilemma," Public Administration Review (7:2) 2005, pp 225-246.
-
(2005)
Public Administration Review
, vol.7
, Issue.2
, pp. 225-246
-
-
Aberbach, J.1
Christensen, T.2
-
2
-
-
20944432173
-
E-Government: A global view and an empirical evaluation of some attributes of citizens
-
Akman, I., Yazici, A., MIshra, A., and Arifoglu, A. "E-Government: A global view and an empirical evaluation of some attributes of citizens," Government Information Quarterly (22:2) 2005, pp 239-257.
-
(2005)
Government Information Quarterly
, vol.22
, Issue.2
, pp. 239-257
-
-
Akman, I.1
Yazici, A.2
Mishra, A.3
Arifoglu, A.4
-
3
-
-
33746340296
-
E-government maturity models: Extension of the Layne and Lee model
-
Anderson, K.V., and Henriksen, H.Z. "E-government maturity models: Extension of the Layne and Lee model" Government Information Quarterly (23:2) 2006, pp 236-248.
-
(2006)
Government Information Quarterly
, vol.23
, Issue.2
, pp. 236-248
-
-
Anderson, K.V.1
Henriksen, H.Z.2
-
4
-
-
52449114338
-
-
7th International Conference on Electronic Government, Springer, Turin, Italy
-
Ask, A., and Gronlund, A. "Implementation Challenges: Competing Structures When New Public Management Meets eGovernment" 7th International Conference on Electronic Government, Springer, Turin, Italy, 2008, pp. 25-36.
-
(2008)
Implementation Challenges: Competing Structures When New Public Management Meets EGovernment
, pp. 25-36
-
-
Ask, A.1
Gronlund, A.2
-
5
-
-
34250197218
-
The curse of the benchmark: An assessment of the validity and value of e-government comparisons
-
Bannister, F. "The curse of the benchmark: an assessment of the validity and value of e-government comparisons," International Review of Administrative Sciences (73:2) 2008, pp 171-188.
-
(2008)
International Review of Administrative Sciences
, vol.73
, Issue.2
, pp. 171-188
-
-
Bannister, F.1
-
6
-
-
33747840353
-
Data triangulation and web quality metrics: A case study in e-government
-
Barnes, S., and Vidgen, R. "Data triangulation and web quality metrics: A case study in e-government" Information & Management (43:6) 2006, pp 767-777.
-
(2006)
Information & Management
, vol.43
, Issue.6
, pp. 767-777
-
-
Barnes, S.1
Vidgen, R.2
-
8
-
-
12844251903
-
The utilization of e-government services: Citizen trust, innovation and acceptance factors
-
Carter, L., and Belanger, F. "The utilization of e-government services: citizen trust, innovation and acceptance factors," Information Systems Journal (15:1) 2005, pp 5-25.
-
(2005)
Information Systems Journal
, vol.15
, Issue.1
, pp. 5-25
-
-
Carter, L.1
Belanger, F.2
-
9
-
-
80054784974
-
Connecting Parliament to the Public via the Internet
-
Coleman, S. "Connecting Parliament to the Public via the Internet," Information, Communication & Society (7:1) 2004, pp 1-22.
-
(2004)
Information, Communication & Society
, vol.7
, Issue.1
, pp. 1-22
-
-
Coleman, S.1
-
10
-
-
8444241953
-
-
Commission of the European Communities, Commission of the European Communities, Brussels
-
Commission of the European Communities ""The role of eGovernment for Europe's future"," Commission of the European Communities, Brussels, 2003.
-
(2003)
The Role of EGovernment For Europe's Future
-
-
-
12
-
-
34548289792
-
E-government: Towards the e-bureaucratic form?
-
Cordella, A. "E-government: towards the e-bureaucratic form?," Journal of Information Technology (22:3) 2007, pp 265-275.
-
(2007)
Journal of Information Technology
, vol.22
, Issue.3
, pp. 265-275
-
-
Cordella, A.1
-
14
-
-
33746211674
-
Scenario evaluation of municipal Web sites: Development and use of an expert-focused evaluation tool
-
de Jong, M., and Lentz, L. "Scenario evaluation of municipal Web sites: Development and use of an expert-focused evaluation tool" Government Information Quarterly (23:2) 2006, pp 191-206.
-
(2006)
Government Information Quarterly
, vol.23
, Issue.2
, pp. 191-206
-
-
de Jong, M.1
Lentz, L.2
-
15
-
-
72249114849
-
Information systems success - the quest for the dependent variable
-
DeLone, W.H., and McLean, E.R. "Information systems success - the quest for the dependent variable," Information Systems Research (3:1) 1992, pp 60-95.
-
(1992)
Information Systems Research
, vol.3
, Issue.1
, pp. 60-95
-
-
Delone, W.H.1
McLean, E.R.2
-
16
-
-
0037368865
-
The DeLone and McLean Model of Information Systems Success: A Ten-Year Update
-
Spring
-
DeLone, W.H., and McLean, E.R. "The DeLone and McLean Model of Information Systems Success: A Ten-Year Update," Journal of Management Information Systems (19:4), Spring 2003, pp 9-30.
-
(2003)
Journal of Management Information Systems
, vol.19
, Issue.4
, pp. 9-30
-
-
Delone, W.H.1
McLean, E.R.2
-
17
-
-
7444259870
-
Measuring E-Commerce Success: Applying the DeLone & McLean Information Systems Success Model
-
Fall
-
DeLone, W.H., and McLean, E.R. "Measuring e-Commerce Success: Applying the DeLone & McLean Information Systems Success Model," International Journal of Electronic Commerce (9:1), Fall 2004, pp 31-47.
-
(2004)
International Journal of Electronic Commerce
, vol.9
, Issue.1
, pp. 31-47
-
-
Delone, W.H.1
McLean, E.R.2
-
18
-
-
57149105774
-
Re-conceptualizing Information System Success: The IS-Impact Measurement Model
-
Gable, G., Sedera, D., and Chan, T. "Re-conceptualizing Information System Success: The IS-Impact Measurement Model" Journal of the Association for Information Systems (9:7) 2008, pp 377-408.
-
(2008)
Journal of the Association For Information Systems
, vol.9
, Issue.7
, pp. 377-408
-
-
Gable, G.1
Sedera, D.2
Chan, T.3
-
19
-
-
3342970347
-
Barriers and benefits in the adoption of e-government
-
Gilbert, D., Balestrini, P., and Littleboy, D. "Barriers and benefits in the adoption of e-government," International Journal of Public Sector Management (17:4) 2004, pp 286-301.
-
(2004)
International Journal of Public Sector Management
, vol.17
, Issue.4
, pp. 286-301
-
-
Gilbert, D.1
Balestrini, P.2
Littleboy, D.3
-
20
-
-
34548836814
-
Pessimism, Computer Failure, and Information Systems Development in the Public Sector
-
Goldfinch, S. "Pessimism, Computer Failure, and Information Systems Development in the Public Sector" Public Administration Review (3:3) 2007, pp 917-929.
-
(2007)
Public Administration Review
, vol.3
, Issue.3
, pp. 917-929
-
-
Goldfinch, S.1
-
21
-
-
34247609224
-
E-Government information systems: Evaluation-led design for public value and client trust
-
Grimsley, M., and Meehan, A. "e-Government information systems: Evaluation-led design for public value and client trust," European Journal of Information Systems (16:2) 2007, pp 134-148.
-
(2007)
European Journal of Information Systems
, vol.16
, Issue.2
, pp. 134-148
-
-
Grimsley, M.1
Meehan, A.2
-
22
-
-
84992925023
-
Evaluative design of e-government projects
-
Grimsley, M., Meehan, A., and Tan, A. "Evaluative design of e-government projects," Transforming Government: People, Process and Policy (1:2) 2007, pp 174-193.
-
(2007)
Transforming Government: People, Process and Policy
, vol.1
, Issue.2
, pp. 174-193
-
-
Grimsley, M.1
Meehan, A.2
Tan, A.3
-
23
-
-
31944444891
-
Introducing e-Gov: History, Definitions and Issues
-
Gronlund, A., and Horan, T.A. "Introducing e-Gov: History, Definitions and Issues," Communications of the AIS (15) 2004, pp 713-729.
-
(2004)
Communications of the AIS
, Issue.15
, pp. 713-729
-
-
Gronlund, A.1
Horan, T.A.2
-
25
-
-
0036017133
-
Information Systems and Developing Countries: Failure, Success, and Local Improvisations
-
Heeks, R. "Information Systems and Developing Countries: Failure, Success, and Local Improvisations," Information Society (18:2) 2002, pp 101-112.
-
(2002)
Information Society
, vol.18
, Issue.2
, pp. 101-112
-
-
Heeks, R.1
-
26
-
-
33947651184
-
Analyzing e-government research: Perspectives, philosophies, theories, methods, and practice
-
Heeks, R., and Bailur, S. "Analyzing e-government research: Perspectives, philosophies, theories, methods, and practice" Government Information Quarterly (24:2) 2007, pp 243-265.
-
(2007)
Government Information Quarterly
, vol.24
, Issue.2
, pp. 243-265
-
-
Heeks, R.1
Bailur, S.2
-
27
-
-
56849130203
-
Understanding the complexity of electronic government: Implications from the digital divide literature
-
Helbig, N., Gil-Garcia, R., and Ferro, E. "Understanding the complexity of electronic government: Implications from the digital divide literature" Government Information Quarterly (26:1) 2009, pp 89-97.
-
(2009)
Government Information Quarterly
, vol.26
, Issue.1
, pp. 89-97
-
-
Helbig, N.1
Gil-Garcia, R.2
Ferro, E.3
-
28
-
-
51149095251
-
E-government and NPM: A perfect marriage?
-
M. Janssen, H. Sol and R. Wagenaar (eds.), Delft, The Netherlands
-
Homburg, V. "E-government and NPM: a perfect marriage?," in: Proceedings of the 6th international conference on Electronic commerce M. Janssen, H. Sol and R. Wagenaar (eds.), Delft, The Netherlands, 2004, pp. 547-555.
-
(2004)
Proceedings of the 6th International Conference On Electronic Commerce
, pp. 547-555
-
-
Homburg, V.1
-
29
-
-
84982705844
-
A public management for all seasons?
-
Hood, C. "A public management for all seasons?," Public Administration (69:1) 1991, pp 3-19.
-
(1991)
Public Administration
, vol.69
, Issue.1
, pp. 3-19
-
-
Hood, C.1
-
30
-
-
84982747261
-
Emerging Issues in Public-Administration
-
Spr 1995
-
Hood, C. "Emerging Issues in Public-Administration," Public Administration (73:1), Spr 1995, pp 165-183.
-
Public Administration
, vol.73
, Issue.1
, pp. 165-183
-
-
Hood, C.1
-
31
-
-
31644443253
-
The role of business process redesign in creating e-government in Ireland
-
Hughes, M., Scott, M., and Golden, W. "The role of business process redesign in creating e-government in Ireland" Business Process Management Journal (12:1) 2006, pp 76-87.
-
(2006)
Business Process Management Journal
, vol.12
, Issue.1
, pp. 76-87
-
-
Hughes, M.1
Scott, M.2
Golden, W.3
-
32
-
-
33645088438
-
Deliberative democracy and the conceptual foundations of electronic government
-
Jaeger, P. "Deliberative democracy and the conceptual foundations of electronic government," Government Information Quarterly (22:4) 2005, pp 702-719.
-
(2005)
Government Information Quarterly
, vol.22
, Issue.4
, pp. 702-719
-
-
Jaeger, P.1
-
33
-
-
1842818080
-
-
Cabinet Office, London
-
Kelly, G., Mulgan, G., and Muers, S. "Creating public value: an analytical framework for public service reform. Strategy Unit Discussion Paper," Cabinet Office, London, 2002.
-
(2002)
Creating Public Value: An Analytical Framework For Public Service Reform. Strategy Unit Discussion Paper
-
-
Kelly, G.1
Mulgan, G.2
Muers, S.3
-
34
-
-
84990587370
-
Perceived Service Quality and User Satisfaction with the Information Services Function
-
Kettinger, W., and Choong, C.L. "Perceived Service Quality and User Satisfaction with the Information Services Function," Decision Sciences (25:5-6) 1994, pp 737-766.
-
(1994)
Decision Sciences
, vol.25
, Issue.5-6
, pp. 737-766
-
-
Kettinger, W.1
Choong, C.L.2
-
36
-
-
85055361833
-
Does E-Government guarantee accountability in Public Sector? Experiences in Italy and Japan
-
Kudo, H. "Does E-Government guarantee accountability in Public Sector? Experiences in Italy and Japan," Public Administration Quarterly (32:2) 2008, pp 93-120.
-
(2008)
Public Administration Quarterly
, vol.32
, Issue.2
, pp. 93-120
-
-
Kudo, H.1
-
37
-
-
12344289908
-
Implementing E-Government strategy in Scotland: Current situation and emerging issues
-
Li, F. "Implementing E-Government strategy in Scotland: current situation and emerging issues," Journal of Electronic Commerce in Organizations (1:2) 2003, pp 44-65.
-
(2003)
Journal of Electronic Commerce In Organizations
, vol.1
, Issue.2
, pp. 44-65
-
-
Li, F.1
-
38
-
-
0036737350
-
The Measurement of Web-Customer Satisfaction: An Expectation and Disconfirmation Approach
-
McKinney, V., Yoon, K., and Zahedi, F. "The Measurement of Web-Customer Satisfaction: An Expectation and Disconfirmation Approach.," Information Systems Research (13:3) 2002, pp 296-315.
-
(2002)
Information Systems Research
, vol.13
, Issue.3
, pp. 296-315
-
-
McKinney, V.1
Yoon, K.2
Zahedi, F.3
-
39
-
-
84937313238
-
Public value as the focus of strategy
-
Moore, M. "Public value as the focus of strategy.," Australian Journal of Public Administration (53:3) 1994, pp 296-304.
-
(1994)
Australian Journal of Public Administration
, vol.53
, Issue.3
, pp. 296-304
-
-
Moore, M.1
-
41
-
-
85023848428
-
Human Agency and the Revitalization of the Public Sphere
-
Muhlberger, P. "Human Agency and the Revitalization of the Public Sphere," Political Communication (22:2) 2005, pp 163-178.
-
(2005)
Political Communication
, vol.22
, Issue.2
, pp. 163-178
-
-
Muhlberger, P.1
-
42
-
-
34548271351
-
From New Public Management to Public Value: Paradigmatic Change and Managerial Implications
-
O'Flynn, J. "From New Public Management to Public Value: Paradigmatic Change and Managerial Implications" Australasian Journal of Public Administration (66:3) 2007, pp 353-366.
-
(2007)
Australasian Journal of Public Administration
, vol.66
, Issue.3
, pp. 353-366
-
-
O'Flynn, J.1
-
43
-
-
52349119572
-
A framework for evaluating web sites of public authorities
-
Panopoulou, E., Tambouris, E., and Tarabanis, K. "A framework for evaluating web sites of public authorities," Aslib Proceedings: New Information Perspectives (60:5) 2008, pp 517-546.
-
(2008)
Aslib Proceedings: New Information Perspectives
, vol.60
, Issue.5
, pp. 517-546
-
-
Panopoulou, E.1
Tambouris, E.2
Tarabanis, K.3
-
44
-
-
48849096944
-
Measuring information systems success: Models, dimensions, measures, and interrelationships
-
Petter, S., DeLone, W.H., and McLean, E.R. "Measuring information systems success: models, dimensions, measures, and interrelationships," European Journal of Information Systems (17:3) 2008, pp 236-264.
-
(2008)
European Journal of Information Systems
, vol.17
, Issue.3
, pp. 236-264
-
-
Petter, S.1
Delone, W.H.2
McLean, E.R.3
-
45
-
-
41749099482
-
Evaluating leadership, IT Quality, and net benefits in an e-government context
-
Prybutok, V., Zhang, X., and Ryan, S. "Evaluating leadership, IT Quality, and net benefits in an e-government context," Information & Management (45:3) 2008, pp 143-152.
-
(2008)
Information & Management
, vol.45
, Issue.3
, pp. 143-152
-
-
Prybutok, V.1
Zhang, X.2
Ryan, S.3
-
46
-
-
13944253373
-
Citizen interaction with e-government: From the streets to servers?
-
Reddick, C. "Citizen interaction with e-government: From the streets to servers?," Government Information Quarterly (22:1) 2005, pp 38-57.
-
(2005)
Government Information Quarterly
, vol.22
, Issue.1
, pp. 38-57
-
-
Reddick, C.1
-
47
-
-
33746828563
-
Information resource managers and E-government effectiveness: A survey of Texas state agencies
-
Reddick, C. "Information resource managers and E-government effectiveness: A survey of Texas state agencies," Government Information Quarterly (23:2) 2006, pp 249-266.
-
(2006)
Government Information Quarterly
, vol.23
, Issue.2
, pp. 249-266
-
-
Reddick, C.1
-
48
-
-
56949098786
-
The adoption of centralized customer service systems: A survey of local governments
-
Reddick, C. "The adoption of centralized customer service systems: A survey of local governments," Government Information Quarterly (26:1) 2009, pp 219-226.
-
(2009)
Government Information Quarterly
, vol.26
, Issue.1
, pp. 219-226
-
-
Reddick, C.1
-
50
-
-
0010060009
-
A Partial Test and Development of DeLone and McLean's Model of IS Success
-
Seddon, P., and Kiew, M.-Y. "A Partial Test and Development of DeLone and McLean's Model of IS Success," Australasian Journal of Information Systems (4:1) 1996, pp 90-109.
-
(1996)
Australasian Journal of Information Systems
, vol.4
, Issue.1
, pp. 90-109
-
-
Seddon, P.1
Kiew, M.-Y.2
-
51
-
-
0031482189
-
A Respecification and Extension of the DeLone and McLean Model of IS Success
-
Seddon, P.B. "A Respecification and Extension of the DeLone and McLean Model of IS Success," Information Systems Research (8:3) 1997, pp 240-253.
-
(1997)
Information Systems Research
, vol.8
, Issue.3
, pp. 240-253
-
-
Seddon, P.B.1
-
54
-
-
66549112612
-
Trust and Electronic Government Success: An Empirical Study
-
Teo, T., Srivastava, S., and Jiang, L. "Trust and Electronic Government Success: An Empirical Study," Journal of Management Information Systems (25:3) 2008, pp 99-131.
-
(2008)
Journal of Management Information Systems
, vol.25
, Issue.3
, pp. 99-131
-
-
Teo, T.1
Srivastava, S.2
Jiang, L.3
-
55
-
-
0242594784
-
The New Face of Government: Citizen-Initiated Contacts in the Era of E-Government
-
Thomas, J., and Streib, G. "The New Face of Government: Citizen-Initiated Contacts in the Era of E-Government" Journal of Public Administration Research & Theory (13:1) 2003, pp 83-101.
-
(2003)
Journal of Public Administration Research & Theory
, vol.13
, Issue.1
, pp. 83-101
-
-
Thomas, J.1
Streib, G.2
-
56
-
-
20844462262
-
E-government developments on delivering public services among EU cities
-
Torres, L., Pina, V., and Acerete, B. "E-government developments on delivering public services among EU cities," Government Information Quarterly (22:2) 2005a, pp 217-238.
-
(2005)
Government Information Quarterly
, vol.22
, Issue.2
, pp. 217-238
-
-
Torres, L.1
Pina, V.2
Acerete, B.3
-
57
-
-
26444585549
-
E-government and the transformation of public adminstration in EU countries
-
Torres, L., Pina, V., and Royo, S. "E-government and the transformation of public adminstration in EU countries," Online Information Review (29:5) 2005b, pp 531-553.
-
(2005)
Online Information Review
, vol.29
, Issue.5
, pp. 531-553
-
-
Torres, L.1
Pina, V.2
Royo, S.3
-
60
-
-
27544453608
-
Evaluating Web-based e-government services with a citizen-centric approach
-
Hawaii
-
Wang, L., Bretschneider, S., and Gant, J. "Evaluating Web-based e-government services with a citizen-centric approach," Proceedings of the 38th Hawaii International Conference on System Sciences, Hawaii, 2005.
-
(2005)
Proceedings of the 38th Hawaii International Conference On System Sciences
-
-
Wang, L.1
Bretschneider, S.2
Gant, J.3
-
61
-
-
51149097737
-
Assessing e-commerce systems success: A respecification and validation of the DeLone and McLean model of IS success
-
Wang, Y.-S. "Assessing e-commerce systems success: a respecification and validation of the DeLone and McLean model of IS success" Information Systems Journal (18:5) 2008, pp 529-557.
-
(2008)
Information Systems Journal
, vol.18
, Issue.5
, pp. 529-557
-
-
Wang, Y.-S.1
-
62
-
-
51249107550
-
Assessing eGovernment systems success: A validation of the DeLone and McLean model of information systems success
-
Wang, Y.-S., and Liao, Y.-W. "Assessing eGovernment systems success: A validation of the DeLone and McLean model of information systems success," Government Information Quarterly (25:4) 2008, pp 717-733.
-
(2008)
Government Information Quarterly
, vol.25
, Issue.4
, pp. 717-733
-
-
Wang, Y.-S.1
Liao, Y.-W.2
-
63
-
-
10444236138
-
Encouraging Citizen Adoption of e-Government by Building Trust
-
Warkentin, M., Gefen, D., Pavlou, P., and Rose, G.M. "Encouraging Citizen Adoption of e-Government by Building Trust," Electronic Markets (12:3) 2002, pp 157-162.
-
(2002)
Electronic Markets
, vol.12
, Issue.3
, pp. 157-162
-
-
Warkentin, M.1
Gefen, D.2
Pavlou, P.3
Rose, G.M.4
-
64
-
-
25144457211
-
Linking Citizen Satisfaction with E-Government and Trust in Government
-
Welch, E.W., Hinnant, C.C., and Moon, M.J. "Linking Citizen Satisfaction with E-Government and Trust in Government" Journal of Public Administration Research & Theory (15:3) 2005, pp 371-391.
-
(2005)
Journal of Public Administration Research & Theory
, vol.15
, Issue.3
, pp. 371-391
-
-
Welch, E.W.1
Hinnant, C.C.2
Moon, M.J.3
-
65
-
-
0346961553
-
E-Government and the Transformation of Service Delivery and Citizen Attitudes
-
West, D. "E-Government and the Transformation of Service Delivery and Citizen Attitudes.," Public Administration Review (64:1) 2004, pp 15-27.
-
(2004)
Public Administration Review
, vol.64
, Issue.1
, pp. 15-27
-
-
West, D.1
-
66
-
-
27744515795
-
A consumer perspective of E-service quality
-
Xiaoni, Z., and Prybutok, V. "A consumer perspective of E-service quality," IEEE Transactions on Engineering Management, (52:4) 2005, pp 461-477.
-
(2005)
IEEE Transactions On Engineering Management
, vol.52
, Issue.4
, pp. 461-477
-
-
Xiaoni, Z.1
Prybutok, V.2
-
67
-
-
34250180194
-
E-government research: Reviewing the literature, limitations, and ways forward
-
Yildiz, M. "E-government research: Reviewing the literature, limitations, and ways forward" Government Information Quarterly (24:3) 2007, pp 646-665.
-
(2007)
Government Information Quarterly
, vol.24
, Issue.3
, pp. 646-665
-
-
Yildiz, M.1
|