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Volumn 28, Issue 2, 2004, Pages 145-159

The effects of customer satisfaction and switching barrier on customer loyalty in Korean mobile telecommunication services

Author keywords

Customer loyalty; Customer satisfaction; Korea; Mobile; Switching barrier

Indexed keywords

CUSTOMER SATISFACTION; INFORMATION TECHNOLOGY; INTERNET; SWITCHING SYSTEMS; TELECOMMUNICATION SERVICES; WIRELESS TELECOMMUNICATION SYSTEMS;

EID: 1042281169     PISSN: 03085961     EISSN: None     Source Type: Journal    
DOI: 10.1016/j.telpol.2003.12.003     Document Type: Article
Times cited : (604)

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* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.