Why do we trust new technology? A study of initial trust formation with organizational information systems

Journal of Strategic Information Systems

Volumn 17, Issue 1, 2008, Pages 39-71

  Li, Xin ^a   Hess, Traci J ^b   Valacich, Joseph S ^b  

^a UNIVERSITY OF NORTH CAROLINA AT PEMBROKE   (United States)

^b WASHINGTON STATE UNIVERSITY   (United States)

Author keywords

e Government; Initial trust; National identity systems; Organizational information systems; Subjective norm; Technology adoption; Trusting attitude; Trusting bases; Trusting beliefs; Trusting intention

Indexed keywords

ADMINISTRATIVE DATA PROCESSING; ELECTRONIC DATA INTERCHANGE; RELIABILITY ANALYSIS; RISK ASSESSMENT; SECURITY OF DATA; TECHNOLOGY TRANSFER;

E-GOVERNMENT; NATIONAL IDENTITY SYSTEMS; ORGANIZATIONAL INFORMATION SYSTEMS; SUBJECTIVE NORMS; TECHNOLOGY ADOPTION; TRUSTING ATTITUDE; TRUSTING BASES; TRUSTING BELIEFS; TRUSTING INTENTION;

INFORMATION SYSTEMS;

EID: 42649109355     PISSN: 09638687     EISSN: None     Source Type: Journal    
DOI: 10.1016/j.jsis.2008.01.001     Document Type: Article

References (113)

1. Agarwal R., and Prasad J. The role of innovation characteristics and perceived voluntariness in the acceptance of information technologies. Decision Sciences 28 3 (1997) 557-582
2. Ajzen I., and Fishbein M. Understanding Attitudes and Predicting Social Behavior (1980), Prentice-Hall, Englewood Cliffs, NJ
3. Albarracin D., Johnson B.T., Fishbein M., and Muellerleile P.A. Theories of reasoned action and planned behavior as models of condom use: a meta-analysis. Psychological Bulletin 127 1 (2001) 142-161
4. Anderson J.C., and Gerbing D.W. Structural equation modeling in practice: a review and recommended two-step approach. Psychology Bulletin 103 5 (1988) 411-423
5. Arbuckle J.L., and Wothke W. Amos 4.0 User's Guide (1999), SmallWaters Corporation, Chicago
6. Bagozzi R.P. The legacy of the technology acceptance model and a proposal for a paradigm shift. Journal of the Association for Information Systems 8 7 (2007) 244-254
7. Bagozzi R.P., and Heatherton T.F. A general approach to representing multifaceted personality constructs: application to state self-esteem. Structural Equation Modeling 1 1 (1994) 35-67
8. Baier A. Trust and antitrust. Ethics 96 (1986) 231-260
9. Barber B. The Logic and Limits of Trust (1983), Rutgers University Press, New Brunswick, NJ
10. Baron R., and Kenny D. The moderator-mediator variable distinction in social psychological research: conceptual, strategic, and statistical considerations. Journal of Marketing Research 19 6 (1986) 229-239
11. Berg J., Dickhaut J., and McCabe K. Trust, reciprocity, and social history. Games and Economic Behaviour 10 1 (1995) 122-142
12. Blackburn R.S. Experimental design in organizational settings. In: Lorsch J. (Ed). Handbook of Organizational Behavior (1987), Prentice-Hall, Englewood Cliffs, NJ
13. Brewer M.B. Ethnocentrism and its role in interpersonal trust. In: Brewer M.B., and Collins B.E. (Eds). Scientific Inquiry and the Social Sciences (1981), Jossey-Bass, San Francisco 214-231
14. Brewer M.B., and Silver M. Ingroup bias as a function of task characteristics. European Journal of Social Psychology 8 (1978) 393-400
15. Brown T. Confirmatory Factor Analysis for Applied Research (2006), The Guilford Press, New York, NY
16. Brown H.G., Poole M.S., and Rodgers T.L. Interpersonal traits, complementarity, and trust in virtual collaboration. Journal of Management Information Systems 20 4 (2004) 115-137
17. Burns, J., 2001. Libertarians Say Americans Should Reject National ID Card. Retrieved May 21st, 2004, Available from: .
18. Chin W.W. Issues and opinion on structural equation modeling. MIS Quarterly 22 1 (1998) vii-xvi
19. Chin W.W., and Marcolin B.L. The future of diffusion research. Database for Advances in Information Systems 32 3 (2001) 8-12
20. Clement, A., Stalder, F., Johnson, J., Guerra, R., 2001. National Identification Schemes (NIDs) and the Fight Against Terrorism: Frequently Asked Questions. Retrieved May 2nd, 2004, Available from: .
21. Corritore C.L., Krachera B., and Wiedenbeck S. On-line trust: concepts, evolving themes, a model. International Journal of Human-Computer Studies 58 (2003) 737-758
22. Cummings L.L., and Bromiley P. The organizational trust inventory (OTI): development and validation. In: Kramer R.M., and Tyler T.R. (Eds). Trust in Organizations: Frontiers of Theory and Research (1996), Sage Publications, Thousand Oaks, CA 302-330
23. Dasgupta P. Trust as a commodity. In: Gambetta D. (Ed). Trust: Making and Breaking Cooperative Relations (1988), Basil Blackwell, New York 47-72
24. Deutsch M. Trust and suspicion. Journal of Conflict Resolution 2 3 (1958) 265-279
25. Dion K.K., Berscheid E., and Walster E. What is beautiful is good. Journal of Personality and Social Psychology 24 (1972) 285-290
26. Dority, B., 2002. Halt and Show Your Papers! Card - National Identity ID. Retrieved April 28th, 2004, Available from: .
27. Erikson E.H. Identity, Youth and Crisis (1968), Norton, New York
28. European, 2005. Egovernment factsheet - Sweden - eServices for Citizens, European eGovernment Services: Interchange of Data between Administrators. Retrieved September 4th, 2005, Available from: .
29. Finnish, 2005. The Finnish Population Register Centre FAQ, Finnish Population Register Centre. Retrieved September 4th, 2005, Available from: .
30. Fornell C., and Larcker D.F. Evaluating structural equations models with unobservable variables and measurement error. Journal of Marketing Research 18 1 (1981) 39-50
31. Gallivan M.J. Organizational adoption and assimilation of complex technological innovations: development and application of a new framework. Database for Advances in Information Systems 32 3 (2001) 51-85
32. Garfinkel H. A conception of, and experiments with, "Trust" as a condition of stable concerted actions. In: Harvey O.J. (Ed). Motivation and Social Interaction (1963), Basil Blackwell, New York 13-237
33. Gefen D. E-commerce: the role of familiarity and trust. Omega 28 6 (2000) 725-737
34. Gefen D. Reflections on the dimensions of trust and trustworthiness among online consumer. Database for Advances in Information Systems 33 3 (2002) 38-53
35. Gefen D. Assessing unidimensionality through Lisrel: an explanation and example. Communications of the Association for Information Systems 12 (2003) 23-47
36. Gefen D. What makes an ERP implementation relationship worthwhile: linking trust mechanisms and ERP usefulness. Journal of Management Information Systems 21 1 (2004) 275-301
37. Gefen D., and Straub D.W. Consumer trust in B2C e-commerce and the importance of social presence: experiments in e-products and e-services. Omega 32 6 (2004) 406-424
38. Gefen D., Straub D.W., and Boudreau M.C. Structural equation modeling and regression: guidelines for research practice. Communications of the Association for Information Systems 4 7 (2000) 1-78
39. Gefen D., Karahanna E., and Straub D.W. Trust and TAM in online shopping: an integrated model. MIS Quarterly 27 1 (2003) 51-90
40. Gilliland D.I., and Bello D.C. Two sides to attitudinal commitment: the effect of calculative and loyalty commitment on enforcement mechanisms in distribution channels. Journal of the Academy of Marketing Science 30 1 (2002) 24-43
41. Ginzberg M.J. Early diagnosis of MIS implementation failure: promising results and unanswered questions. Management Science 27 4 (1981) 459-478
42. Hong-Kong, 2004. First-year Free Offer of e-Cert, Hong Kong Smart ID Government Information Centre, 2004, Hongkong Smart ID official website.
43. Hu L.T., and Bentler P.M. Cutoff criteria for fit indexes in covariance structure analysis: conventional criteria versus new alternatives. Structural Equation Modeling 6 1 (1999) 1-55
44. Jarvenpaa S., and Todd P.A. Consumer reactions to electronic shopping on the World Wide Web. International Journal of Electronic Commerce 1 2 (1997) 59-88
45. Jarvenpaa S.L., Tractinsky N., and Vitale M. Consumer trust in an internet store. Information Technology and Management 1 (2000) 45-71
46. Johnson-George C., and Swap W.C. Measurement of specific interpersonal trust: construction and validation of a scale to assess trust in a specific other. Journal of Personality and Social Psychology 43 (1982) 1306-1317
47. Jones A.J.I. On the concept of trust. Decision Support Systems 33 (2002) 225-232
48. Karahanna E., Straub D.W., and Chervany N.L. Information technology adoption across time: a cross-sectional comparison of pre-adoption and post-adoption beliefs. MIS Quarterly 23 2 (1999) 183-213
49. Kelman H.C. Compliance, identification, and internalization: three processes of attitude change. Journal of Conflict Resolution 2 1 (1958) 51-60
50. In: Kelman H.C. (Ed). Further Thoughts on the Processes of Compliance, Identification, and Internalization (1974), Aldine, Chicago
51. Kim D.J., Song Y.I., Braynov S.B., and Rao H.R. A multidimensional trust formation model in B-to-C e-commerce: a conceptual framework and content analyses of academia/practitioner perspectives. Decision Support Systems 40 2 (2005) 143-165
52. Kline R.B. Principles and Practice of Structural Equation Modeling (2005), The Guilford Press, New York, NY
53. Komiak S.X., and Benbasat I. The effects of personalization and familiarity on trust and adoption of recommendation agents. MIS Quarterly 30 4 (2006) 941-960
54. Kramer R.M. The sinister attribution error: paranoid cognition and collective distrust in organizations. Motivation and Emotion 18 (1994) 199-230
55. Kramer R.M. Trust and distrust in organizations: emerging perspectives, enduring questions. Annual Review of Psychology 50 (1999) 569-598
56. Kramer R.M., Brewer M.B., and Hannah B.A. Collective trust and collective action: the decision to trust as a social decision. In: Kramer R.M., and Tyler T.R. (Eds). Trust in Organizations: Frontiers of Theory and Research (1996), Sage, Thousand Oaks, CA 357-389
57. Lewicki R.J., and Bunker B.B. Trust in relationships: a model of development and decline. In: Bunker B.B., and Rubin J.Z. (Eds). Conflict, Cooperation and Justice (1995), Jossey-Bass, San Francisco 133-173
58. Lewis J.D., and Weigert A. Trust as a social reality. Social Forces 63 4 (1985) 967-985
59. Li X., Hess T.J., and Valacich J.S. Using attitude and social influence to develop an extended trust model for information systems. Database for Advances in Information Systems 37 2-3 (2006) 108-124
60. Lindel M.K., and Whitney D.J. Accounting for method variance in cross-sectional research designs. Journal of Applied Psychology 86 1 (2001) 114-121
61. Luo X. Trust production and privacy concerns on the internet: a framework based on relationship marketing and social exchange theory. Industrial Marketing Management 31 2 (2002) 111-118
62. Marcella, A.J., 1999. Establishing trust in vertical markets. The Institute of Internal Auditors. Altamonte Springs, FL.
63. Mayer R.C., Davis J.H., and Schoorman F.D. An integrative model of organizational trust. The Academy of Management Review 20 3 (1995) 709-734
64. McKnight D.H. Trust in information technology. In: Davis G.B. (Ed). The Blackwell Encyclopedia of Management (2005), Blackwell, Maiden, MA 329-331
65. McKnight, D.H., Chervany, N.L., 2000. What is trust? A Conceptual Analysis and an Interdisciplinary Model, the Sixth America's Conference on Information Systems, Long Beach, CA, pp. 827-833.
66. McKnight D.H., and Chervany N.L. Reflections on an initial trust building model. In: Bachmann R., and Zaheer A. (Eds). Handbook of Trust Research (2006), Edward Elgar, Cheltenham, UK 29-51
67. McKnight D.H., Cummings L.L., and Chervany N.L. Initial trust formation in new organizational relationships. The Academy of Management Review 23 3 (1998) 473-490
68. McKnight D.H., Choudhury V., and Kacmar C. Developing and validating trust measures for e-commerce: an integrative typology. Information Systems Research 13 3 (2002) 334-359
69. McKnight D.H., Choudhury V., and Kacmar C. The impact of initial consumer trust on intentions to transact with a web site: a trust building model. Journal of Strategic Information Systems 11 1 (2002) 297-323
70. Moore G.C., and Benbasat I. Development of an instrument to measure the perceptions of adopting an information technology innovation. Information Systems Research 2 3 (1991) 192-222
71. Mullins J.W., and Cummings L.L. Situational strength: a framework for understanding the role of individuals in initiating proactive strategic change. Journal of Organizational Change Management 12 6 (1999) 462-479
72. Nass C., and Moon Y. Machines and mindlessness: social responses to computers. Journal of Social Issues 56 1 (2000) 81-103
73. Nass C., Moon Y., Fogg B.J., Reeves B., and Dryer D.C. Can computer personalities be human personalities?. International Journal of Human-Computer Studies 43 (1995) 223-239
74. Orbell J., Dawes R., and Schwartz-Shea P. Trust, social categories, and individuals: the case of gender. Motivation and Emotion 18 (1994) 109-128
75. Paul D.L., and McDaniel R.R. A field study of the effect of interpersonal trust on virtual collaborative relationship performance. MIS Quarterly 28 2 (2004) 183-227
76. Pavlou P.A. Consumer acceptance of electronic commerce: integrating trust and risk with the technology acceptance model. International Journal of Electronic Commerce 7 3 (2003) 101-134
77. Pavlou P.A., and Fygenson M. Understanding and predicting electronic commerce adoption: an extension of the theory of planned behavior. MIS Quarterly 30 1 (2006) 115-143
78. Pavlou P.A., and Gefen D. Building effective online marketplaces with institution-based trust. Information Systems Research 15 1 (2004) 37-59
79. Pennington R., Wilcox H.D., and Grover V. The role of system trust in business-to-consumer transactions. Journal of Management Information systems 20 3 (2003) 197-226
80. Podsakoff P.M., MacKenzie S.B., Lee J.-Y., and Podsakoff N.P. Common method biases in behavioral research: a critical review of the literature and recommended remedies. Journal of Applied Psychology 88 5 (2003) 879-903
81. Powell W.W. Trust-based forms of governance. In: Kramer R.M., and Tyler T.R. (Eds). Trust in Organizations: Frontiers of Theory and Research (1996), Sage, Thousand Oaks, CA 1-67
82. Ridings C.M., Gefen D., and Arinze B. Some antecedents and effects of trust in virtual communities. Journal of Strategic Information Systems 11 3-4 (2002) 271-295
83. Riker W.H. The nature of trust. In: Tedeschi J.T. (Ed). Perspectives on Social Power (1971), Aldine, Chicago 3-81
84. Rogers E.M. Diffusion of Innovations (1983), The Free Press, New York
85. Rogers E.M. Diffusion of Innovations (1995), The Free Press, New York
86. Rosenberg M. Occupations and Values (1980), Arno Press, Glencoe, IL
87. Rotter J.B. A new scale for the measurement of interpersonal trust. Journal of Personality 35 (1967) 651-665
88. Rotter J.B. Generalized expectancies for interpersonal trust. American Psychologist 26 (1971) 443-452
89. Rotter J.B. Interpersonal trust, trustworthiness, and gullibility. American Psychologist 35 (1980) 1-7
90. Rousseau D.M., Sitkin S.B., Burt R.S., and Camerer C. Not so different after all: a cross-discipline view of trust. Academy of Management Journal 23 3 (1998) 393-404
91. Sarker S., Valacich J.S., and Sarker S. Virtual team trust: instrument development and validation in an IS educational environment. Information Resource Management Journal 16 2 (2003) 35-55
92. Segars A.H. Assessing the unidimensionality of measurement: a paradigm and illustration within the context of information systems research. Omega 25 1 (1997) 107-121
93. Serva M.A., Benamati J., and Fuller M.A. Trustworthiness in B2C e-commerce: an examination of alternative models. Database for Advances in Information Systems 36 3 (2005) 89-108
94. Shapiro S.P. The social control of impersonal trust. American Journal of Sociology 93 (1987) 623-658
95. Shapiro D.L., Sheppard B.H., and Cheraskin L. Business on a handshake. Negotiation Journal (1992) 365-377
96. Simmel, G. (Ed.), 1978. The Philosophy of Money. Routledge and Kegan Paul.
97. Sitkin S.B. On the positive effect of legalization on trust. In: Bies R., Sheppard B.H., and Lewicki R.J. (Eds). Research on Negotiations in Organizations (1995), JAI Press, Greenwich, CT 185-217
98. Staples D.S., Wong I., and Seddon P.B. Having expectations of information systems benefits that match received benefits: does it really matter?. Information & Management 40 (2002) 115-131
99. Straub D.W., Boudreau M.C., and Gefen D. Validation guidelines of is positivist research. Communications of the Association for Information Systems 13 (2004) 380-426
100. Taylor S., and Todd P.A. Understanding information technology usage: a test of competing models. Information Systems Research 6 2 (1995) 144-176
101. Tyre M.J., and Orlikowski W.J. Windows of opportunity: temporal patterns of technological adaptation in organizations. Organization Science 5 1 (1994) 98-118
102. van der Heijden H., Verhagen T., and Creemers M. Understanding online purchase intentions: contributions from technology and trust perspectives. European Journal of Information Systems 12 (2003) 41-48
103. Venkatesh V., and Davis F.D. A theoretical extension of the technology acceptance model: four longitudinal field studies. Management Science 46 2 (2000) 186-204
104. Verhoef P.C., Franses P.H., and Hoekstra J.C. The effect of relational constructs on customer referrals and number of services purchased from a multiservice provider: does age of relationship matter?. Journal of the Academy of Marketing Science 30 3 (2002) 202-216
105. Wang W., and Benbasat I. Trust in and adoption of online recommendation agents. Journal of the Association for Information Systems 6 3 (2005) 72-101
106. Wang Y.D., and Emurian H.H. An overview of online trust: concepts, elements and implications. Computers in Human Behavior 21 (2005) 105-125
107. Weick K.E. Technology as equivoque: sensemaking in new technologies. In: Goodman P.S., and Sproull L. (Eds). Technology and Organizations (1990), Jossey-Bass, San Francisco pp. 1-44
108. Werts C.E., Linn R.L., and Joreskog K. Interclass reliability estimates: testing structural assumptions. Educational and Psychological Measurement 34 (1974) 25-33
109. Williamson O.E. Calculativeness, trust, and economic organization. Journal of Law and Economics 36 (1993) 453-486
110. Wrightsman L.S. Interpersonal trust and attitudes toward human nature. In: Robinson J.P., Shaver P.R., and Wrightsman L.S. (Eds). Measures of Personality and Social Psychological Attitudes (1991), Academic Press, San Diego 373-412
111. Yuan K., Bentler P., and Kano Y. On averaging variables in a confirmatory factor analysis model. Behaviormetrika 24 1 (1997) 71-83
112. Zmud R.W., Olson M.H., and Hauser R. Field experimentation in MIS research. In: Benbasat I. (Ed). The Information Systems Research Challenge: Experimental Research Methods (1989), Harvard Business School, Boston, MA 7-111
113. Zucker L.G. Production of trust: Institutional sources of economic structure. In: Staw B.M., and Cummings L.L. (Eds). Research in Organizational Behavior (1986), JAI Press, Greenwich, CT 840-1920