Determinants of service quality and continuance intention of online services: The case of eTax

Journal of the American Society for Information Science and Technology

Volumn 60, Issue 2, 2009, Pages 292-306

  Hu, Paul Jen Hwa ^a   Brown, Susan A ^b   Thong, James Y L ^c   Chan, Frank K Y ^c   Tam, Kar Yan ^c  

^a UNIVERSITY OF UTAH   (United States)

^b UNIVERSITY OF ARIZONA   (United States)

^c HONG KONG UNIVERSITY OF SCIENCE AND TECHNOLOGY   (Hong Kong)

Author keywords

[No Author keywords available]

Indexed keywords

BEFORE AND AFTER; ELECTRONIC GOVERNMENTS; EMPIRICAL EVIDENCES; HONG-KONG; INDIVIDUAL DIMENSIONS; KEY DETERMINANTS; ON-LINE SERVICES; ON-LINE SURVEYS; PERCEIVED EASE OF USE; PERCEIVED USEFULNESS; SERVICE CHARACTERISTICS; SERVICE QUALITIES; TWO STAGES;

GOVERNMENT DATA PROCESSING; INTERNET; RELIABILITY ANALYSIS;

SURVEYS;

EID: 60549105014     PISSN: 15322882     EISSN: 15322890     Source Type: Journal    
DOI: 10.1002/asi.20956     Document Type: Article

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