Impact of quality antecedents on taxpayer satisfaction with online tax-filing systems-An empirical study

Information and Management

Volumn 47, Issue 5-6, 2010, Pages 308-315

  Chen, Ching Wen ^a  

^a NATIONAL KAOHSIUNG UNIVERSITY OF APPLIED SCIENCES   (Taiwan)

Author keywords

Information quality; Online tax filing system; Second order factor analysis; System quality; Taxpayer satisfaction

Indexed keywords

CONFIRMATORY FACTOR ANALYSIS; EMPIRICAL STUDIES; FACTOR ANALYSIS; FILING SYSTEMS; HIGHER ORDER; INCOME TAX RETURNS; INFORMATION QUALITY; MEASUREMENT MODEL; ON-LINE TAX; PATH ANALYSIS; PROCESSING ABILITY; SECOND ORDERS; SECOND-ORDER FACTOR ANALYSIS; SERVICE QUALITY; STRUCTURAL EQUATION MODELING; SYSTEM OUTPUT; SYSTEM QUALITY; USER SATISFACTION;

INFORMATION RETRIEVAL; ONLINE SYSTEMS; REGRESSION ANALYSIS; TAXATION;

QUALITY CONTROL;

EID: 77955471008     PISSN: 03787206     EISSN: None     Source Type: Journal    
DOI: 10.1016/j.im.2010.06.005     Document Type: Article

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