Critical factors increasing user satisfaction with e-government services

Electronic Government

Volumn 6, Issue 3, 2009, Pages 252-264

  Gotoh, Reiko ^a  

^a IBARAKI UNIVERSITY   (Japan)

Author keywords

e government; e government services; e taxation; logic model; online tax declaration; perceived quality; performance assessment; structured equation modelling; user behaviour; user satisfaction

Indexed keywords

EID: 77953109420     PISSN: 17407494     EISSN: 17407508     Source Type: Journal    
DOI: 10.1504/EG.2009.024943     Document Type: Article

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