Examining the Drivers and Performance Implications of Boundary Spanner Creativity

Journal of Service Research

Volumn 17, Issue 2, 2014, Pages 164-181

  Agnihotri, Raj ^a   Rapp, Adam A ^b   Andzulis, James Mick ^b   Gabler, Colin B ^a  

^a OHIO UNIVERSITY   (United States)

^b UNIVERSITY OF ALABAMA   (United States)

Author keywords

boundary spanner creativity; customer problem solving; emotional intelligence; frontline employees; manager feedback; service interactions

Indexed keywords

EID: 84898900849     PISSN: 10946705     EISSN: 15527379     Source Type: Journal    
DOI: 10.1177/1094670513506494     Document Type: Article

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