Antecedents and effects of engaged frontline employees: A study from the hospitality industry

Managing Service Quality

Volumn 21, Issue 1, 2011, Pages 88-107

  Slåtten, Terje ^a   Mehmetoglu, Mehmet ^a  

^a INLAND NORWAY UNIVERSITY OF APPLIED SCIENCES   (Norway)

Author keywords

Employee involvement; Hospitality services; Innovation; Management strategy; Norway

Indexed keywords

EID: 78651414579     PISSN: 09604529     EISSN: None     Source Type: Journal    
DOI: 10.1108/09604521111100261     Document Type: Review

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