Coping with customer complaints

Journal of Service Research

Volumn 8, Issue 3, 2006, Pages 221-233

  Bell, Simon J ^a,c   Luddington, James A ^b,d  

^a UNIVERSITY OF CAMBRIDGE   (United Kingdom)

^b BDA Marketing Planning ^*  (Australia)

^c UNIVERSITY OF CAMBRIDGE   (United Kingdom)

^d BDA Marketing Planning   (Australia)

Author keywords

Affectivity; Customer complaints; Customer service

Indexed keywords

EID: 33646506677     PISSN: 10946705     EISSN: 15527379     Source Type: Journal    
DOI: 10.1177/1094670505283785     Document Type: Article

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